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- Tasks: Assist customers with banking inquiries and maintain compliance standards.
- Company: Join People First, a recruitment agency dedicated to diversity and inclusion.
- Benefits: Enjoy a competitive salary and the chance to work in a dynamic environment.
- Why this job: Perfect for Mandarin speakers looking to kickstart their career in banking with a supportive team.
- Qualifications: Fluent in Mandarin, with customer service experience and ideally a degree in finance or marketing.
- Other info: Office-based role in London, starting ASAP; apply now to join a vibrant workplace!
The predicted salary is between 28800 - 43200 £ per year.
Please follow us on WeChat to see all our Cantonese and Mandarin jobs, interview tips and London news:
Your New Job Title: Mandarin speaking Banking Hall Customer Service Associate
The Skills You\’ll Need:Fluent Mandarin, customer skills, ideally a work/academic background in banking.
Your New Salary:Competitive
Office based
Permanent
Start:ASAP
To be successful in this role our client has said it is essential that candidates:
- have Mandarin both written and verbal to a native level
- have Experience in Customer Services, Sales & Marketing, Accounting or Banking
If that means this job isn’t a match for you please view our other vacancies for one that may be a better fit.
What You\’ll be Doing:
- Request and obtain Source of Fund (SoF), Source of Wealth (SOW) from customers where appropriate
- Maintain an awareness and have comprehensive understanding of the internal \’Compliance’ Policy and Procedure and awareness of all other associated Compliance policies and procedures, and keep up to date with any changes made.
- Unpaid cheques handling
- Inward Remittance handling
- Remittance Enquiry
- Acts as cover for any other staff members include all areas of the department
- Provide clerical support duties, such as filing, data input, and ad hoc projects and all operational tasks
- Adhere to the Bank and Banking Department’s Code of Conduct and comply with Banking Department and the Bank’s policies and procedures manual at all times
- Assisting the preparation of business, statistical, anti-money laundering, Internal Audit Requirement/Compliance Requirements reports
- Any other duties assigned by the Head/Deputy Head of Banking Department, or a team leader/ supervisor
The Skills You\’ll Need to Succeed:
- Degree educated (preferably in Finance, Economics or Marketing )
- Experience in Customer Services, Sales & Marketing, Accounting or Banking
- Banking Operations
- Retail Banking Financial Products and Services
- Regulatory, legislative requirements and industry practice for the financial crime disciplines, including Fraud, Sanctions, and other related areas
- Marketing/Sales skills
- Good English and Chinese written / verbal communication
- Email writing skills
- Good skills in time management
- Good interpersonal skills with attention to details
- Proficient in MS Office ( Word, Excel, PowerPoint)
- Demonstrable track record in driving operational efficiency
- Able to multi-task
Please follow us on Linkedin:https://www.linkedin.com/company/people-first-team-china
We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.
People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.
People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
Click for more Mandarin speaking jobs from People First Team China in London, your Mandarin recruitment specialists.
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Banking Job-Mandarin speaking Banking Hall Customer Service Associate-London-ww employer: People First Team Japan/ピープルファーストチームジャパン
Contact Detail:
People First Team Japan/ピープルファーストチームジャパン Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Banking Job-Mandarin speaking Banking Hall Customer Service Associate-London-ww
✨Tip Number 1
Make sure to highlight your Mandarin language skills during the interview. Since fluency in Mandarin is essential for this role, be prepared to demonstrate your proficiency through conversation or by discussing relevant experiences where you used the language.
✨Tip Number 2
Familiarise yourself with the banking sector and its compliance policies. Understanding the internal Compliance Policy and related procedures will show your potential employer that you are serious about the role and ready to contribute from day one.
✨Tip Number 3
Prepare examples of your customer service experience. Think of specific situations where you successfully resolved issues or improved customer satisfaction, as these stories will help illustrate your skills and fit for the position.
✨Tip Number 4
Network within the banking community, especially with professionals who speak Mandarin. Engaging with others in the industry can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Banking Job-Mandarin speaking Banking Hall Customer Service Associate-London-ww
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your fluency in Mandarin and any relevant experience in customer service, banking, or finance. Use specific examples to demonstrate your skills and achievements.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of compliance policies and your ability to handle customer inquiries effectively.
Highlight Relevant Skills: Emphasise your interpersonal skills, attention to detail, and proficiency in MS Office. These are crucial for the role and should be clearly stated in your application.
Follow Application Instructions: Ensure you send your CV as a Word document as specified in the job description. Double-check that you meet all eligibility requirements before submitting your application.
How to prepare for a job interview at People First Team Japan/ピープルファーストチームジャパン
✨Showcase Your Language Skills
Since this role requires fluent Mandarin, be prepared to demonstrate your language proficiency during the interview. Practice common customer service scenarios in Mandarin to show your comfort and fluency.
✨Highlight Relevant Experience
Make sure to discuss any previous experience you have in customer service, banking, or related fields. Use specific examples to illustrate how your background aligns with the job requirements.
✨Understand Compliance Policies
Familiarise yourself with basic compliance policies and procedures relevant to banking. Being able to discuss these topics will show that you are proactive and understand the importance of compliance in the banking sector.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask the interviewer about the company culture, team dynamics, or specific responsibilities of the role. This shows your interest in the position and helps you assess if it's the right fit for you.
