At a Glance
- Tasks: Provide top-notch helpdesk support and troubleshoot tech issues for users in a dynamic environment.
- Company: Join a global IT company with a focus on innovation and collaboration.
- Benefits: Competitive salary, commuting expenses, and opportunities for professional growth.
- Other info: Exciting chance to travel across EMEA and CIS countries while developing your career.
- Why this job: Be the go-to tech guru and make a real difference for users every day.
- Qualifications: Proficiency in PC software and excellent communication skills in English; Japanese is a plus.
The predicted salary is between 32000 - 32000 £ per year.
Salary: maximum £32,000 + Commuting Expense up to Zone 6
Location: London
Job status: Permanent
Working hours: 37.5 hours per week
Start date: ASAP
Global IT company is looking for a Japanese speaking Onsite Helpdesk Engineer.
Responsibilities:
- Communication with end users from EMEA region face to face or via telephone, email or collaboration tools at customer's site.
- 1st level troubleshooting of technical issues with end users and assist them as the escalation point of contact.
- Hands-on Desktop/Laptop PC Support Skill.
- Network and PC implementation and optimisation.
- Understand and detailed planning and designing for customer's PC and Network.
- PC/Network/Desktop Security element configuration including day-to-day service delivery.
- Migration planning and execution.
- Support PC and Call Centre system (incl DC server).
- Proof of concept testing and acceptance testing.
- Vendor negotiation and control.
- Development and implementation for new features and services.
- Establish and cease PC/Desktop Security systems.
- Project and service delivery schedule management.
- Careful consideration to ensure profitable systems and implementation.
- Utilise/update ticketing system.
- Maintain secure operations and keep the environment tidy.
- Documented approach for implementation and modification.
- Visit customer premises when required for project or maintenance contract work incl cover staff.
- Periodical status report to line manager.
- Coordination of operation flow with each department and customers.
- Ad hoc request from your line manager.
- Business trips to EMEA and CIS countries.
Requirements:
- Wide knowledge and proficiency in PC software like Microsoft WIN10/11, Antivirus, Microsoft 365, Windows Server, AD administration, Virtualization, Cloud (AWS, Azure), Office/Mailer, Switch/Router/IPT, Box, remote access (SSL-VPN, etc) and Firewall products.
- Excellent written and verbal communication skill in English and speaking Japanese would be an advantage.
- Ability to investigate and source answers to various email and telephony enquiries about technical issues.
- Proven customer service experience.
- Strong time management / multitasking.
Onsite Helpdesk Engineer (Japanese Speaker) employer: People First Team Japan/ピープルファーストチームジャパン
As a leading global IT company, we pride ourselves on fostering a dynamic and inclusive work environment in London, where our employees are encouraged to grow and develop their skills. With competitive salaries, comprehensive benefits, and opportunities for professional advancement, we ensure that our team members feel valued and supported in their roles. Join us to be part of a collaborative culture that embraces innovation and diversity, making every day at work meaningful and rewarding.
Contact Details:
People First Team Japan/ピープルファーストチームジャパン Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Onsite Helpdesk Engineer (Japanese Speaker)
✨Tip Number 1
Get your networking game on! Attend industry events or meetups where you can connect with professionals in the IT field. You never know who might be looking for someone just like you!
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock session with a friend or use online resources to brush up on common questions. This will help you feel more confident and ready to impress.
✨Tip Number 3
Show off your skills! If you have a portfolio or examples of your work, bring them along to the interview. It’s a great way to demonstrate your hands-on experience and technical know-how.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Onsite Helpdesk Engineer (Japanese Speaker)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Onsite Helpdesk Engineer role. Highlight your technical skills, especially in PC support and network optimisation, and don’t forget to mention your Japanese language proficiency!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your customer service experience and how you handle technical issues with ease.
Showcase Your Communication Skills:Since communication is key in this role, make sure your written application reflects your excellent English skills. Keep it clear, concise, and professional while still being friendly!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on board as soon as possible!
How to prepare for a job interview at People First Team Japan/ピープルファーストチームジャパン
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with Microsoft WIN10/11, Windows Server, and cloud services like AWS and Azure. Be ready to discuss specific troubleshooting scenarios you've handled in the past, as this will show your hands-on experience.
✨Practice Your Communication Skills
Since you'll be communicating with end users face-to-face and via various channels, practice explaining technical concepts in simple terms. This is especially important since you'll need to communicate effectively in both English and Japanese.
✨Showcase Your Customer Service Experience
Prepare examples of how you've provided excellent customer service in previous roles. Think about times when you resolved issues under pressure or went above and beyond for a client, as this will highlight your ability to handle the demands of the role.
✨Be Ready for Scenario-Based Questions
Expect questions that put you in real-life situations, such as how you'd handle a difficult user or a technical issue that needs immediate resolution. Practising these scenarios can help you think on your feet and demonstrate your problem-solving skills.
