Your New Job Title: Mandarin speaking Operations Assistant – Customer Claims - Reading
Your New Salary: Up to £31k, depending on experience
Office Based, 5 days a week
Perm
Start: ASAP
Mandarin speaking Operations Assistant – Customer Claims - What You'll be Doing:
- Organize, maintain and archive files to ensure efficient and timely access.
- Perform accurate data entry and maintain internal databases.
- Support internal and external communications, ensuring smooth information flow.
- Maintain customer insurance data, update receivables, and manage entries on the insurance portal.
- Review customer claims and gather required documentation for internal assessment.
- Liaise with the Sales team and customers to resolve claim-related queries
- Issue credit notes through the internal system.
- Consolidate and analyses data, ensuring accuracy and providing insights to support operational and business decision-making.
Mandarin speaking Operations Assistant – Customer Claims - The Skills You'll Need to Succeed:
- Fluent in English and Mandarin preferred
- Ability to work effectively in a cross-cultural environment.
- Good understanding of a B2B business environment.
- Strong communication and collaboration skills across teams.
- Proven ability to manage multiple tasks and meet tight deadlines.
- Proficient in Microsoft Office, particularly Excel (advanced functions preferred).
- Experience in data consolidation and analysis, with strong attention to detail.
- Familiarity with data tools or coding (e.g. Excel advanced functions, SQL, Python) is advantageous.
- Some experience in data analysis or a related field is preferred.
- Self-motivated, detail-oriented, and proactive in problem-solving.
- Able to work both independently and as part of a team.
People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.
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Mandarin speaking Operations Assistant – Customer Claims in Reading employer: People First Team China 中国团队
At People First Team China, we pride ourselves on being an excellent employer that champions diversity and inclusion within our Greater London office. Our supportive work culture fosters professional growth through continuous learning opportunities, while our commitment to employee well-being ensures a rewarding and meaningful career in corporate banking. Join us to be part of a dynamic team that values your contributions and encourages collaboration across cultures.
Contact Details:
People First Team China 中国团队 Recruitment Team
