At a Glance
- Tasks: Engage with customers, process applications, and support business development in a banking environment.
- Company: Dynamic banking institution focused on customer service and compliance.
- Benefits: Competitive salary, permanent contract, and opportunities for professional growth.
- Other info: Inclusive workplace culture welcoming diverse applicants.
- Why this job: Join a vibrant team and make a difference in customer experiences while utilising your Mandarin skills.
- Qualifications: Fluent Mandarin, customer service experience, and ideally a degree in Finance or Economics.
The predicted salary is between 30000 - 40000 € per year.
The Skills You'll Need:
- Fluent Mandarin, customer skills, ideally a work/academic background in Banking/Finance/Economics.
Essential requirements:
- Mandarin both written and verbal to a native level
- Customer Service experience in a Corporate Environment
What You'll be Doing:
- Participate in marketing activities to achieve the targets of business development
- Act as primary point of contact for customers and maintain customer relationship
- Liaise with branches to develop cross-border business
- Process account opening applications
- Handle cash and other related duties as a cashier at closed counter
- Carry out the client onboarding process and conduct Anti-Money Laundering (AML), Know Your Customer (KYC), Know Your Business (KYB) checks such as Customer Due Diligence (CDD) on new clients according to the Bank’s policies
- Complete CDD files for new clients
- Develop comprehensive understanding of the internal compliance policy and procedure and maintain awareness of all other associated compliance policies and procedures
- Assist with the preparation of business, statistical, AML, internal audit requirements and compliance requirements reports
- Act as cover for any other staff members within the Banking department when required
The Skills You'll Need to Succeed:
- Degree educated in Finance, Economics or other equivalent
- Experience in customer service, sales or marketing would be advantageous
- Experience in banking with exposure to areas of retail banking is preferred
- Knowledge of banking operations
- Knowledge of the regulatory and legislative requirements and industry practice for the financial crime disciplines, including fraud, sanctions and other related areas
- Advanced Excel skills
- Team player who is able to work independently
- Excellent English and Mandarin communication skills
Applicants must be eligible to work in the UK and able to provide supporting documentation.
People First is committed to increasing diversity and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.
Mandarin speaking Banking Hall Customer Service Associate employer: People First Team China 中国团队
As a leading banking institution, we pride ourselves on fostering a dynamic and inclusive work environment where employees are encouraged to grow and develop their skills. Our commitment to diversity and employee well-being is reflected in our comprehensive benefits package and supportive culture, making us an excellent employer for those seeking a rewarding career in the financial sector. Located in a vibrant area, our office provides a stimulating atmosphere that promotes collaboration and innovation among our team members.
Contact Detail:
People First Team China 中国团队 Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Mandarin speaking Banking Hall Customer Service Associate
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking and finance sectors. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common customer service scenarios. Think about how you'd handle tricky situations, especially in a banking context. We want you to shine!
✨Tip Number 3
Show off your Mandarin skills! If you get the chance, use your language abilities during interviews or networking events. It’ll set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you an edge. Let’s get you that dream job!
We think you need these skills to ace Mandarin speaking Banking Hall Customer Service Associate
Some tips for your application 🫡
Show Off Your Mandarin Skills:Since this role requires fluent Mandarin, make sure to highlight your language skills right at the top of your application. Use examples that showcase your ability to communicate effectively in both written and verbal forms.
Customer Service Experience is Key:We want to see your customer service experience shine through! Share specific instances where you've gone above and beyond for customers, especially in a corporate environment. This will help us understand how you can contribute to our team.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. This shows us that you’re genuinely interested in the role and understand what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at People First Team China 中国团队
✨Brush Up on Your Mandarin
Since this role requires fluent Mandarin, make sure you practice speaking and writing in Mandarin before the interview. Consider preparing answers to common interview questions in Mandarin to showcase your language skills.
✨Know Your Banking Basics
Familiarise yourself with key banking concepts, especially those related to customer service and compliance. Understanding terms like AML, KYC, and CDD will not only impress your interviewers but also show that you're serious about the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you excelled in customer service. Think of specific situations where you resolved issues or improved customer satisfaction, as these stories will highlight your suitability for the role.
✨Research the Company Culture
Take some time to learn about the company's values and culture. Being able to discuss how your personal values align with theirs can set you apart from other candidates and demonstrate your genuine interest in the position.
