At a Glance
- Tasks: Deliver top-notch customer service and support business growth in the banking sector.
- Company: Join a diverse and inclusive banking team focused on innovation.
- Benefits: Competitive salary, full-time hours, and opportunities for career advancement.
- Other info: Embrace a culture that values diversity and teamwork.
- Why this job: Make a real impact while using your Mandarin skills in a dynamic environment.
- Qualifications: Degree in Finance or related field, plus customer service experience.
The predicted salary is between 31500 - 38500 £ per year.
The Skills You’ll Need: Mandarin to a native level, experience in customer service, sales or marketing.
Your New Salary: Depending on experience. Office based. Permanent. Start: ASAP. Working hours: 35 hours per week.
About the role: The Banking department's main responsibility is to deliver excellent customer service as well as market and promote products and services that the Bank offers to its customers whilst adhering to Head Office's and regulatory bodies' requirements. As an Associate Customer Service - Mandarin Speaking, you will play an important role in supporting the business growth across both existing client portfolios and new business. You will provide prompt and efficient customer service while assisting with day-to-day operations of the Banking department. This is a full-time permanent position.
What You’ll be Doing:
- Participate in marketing activities to achieve the targets of business development.
- Act as primary point of contact for the customers and maintain customer relationships.
- Process account opening applications.
- Handle cash and other related duties as a cashier at closed counter.
- Carry out the client on-boarding process and conduct Anti-Money Laundering (AML), Know Your Customer (KYC), Know Your Business (KYB) checks such as Customer Due Diligence (CDD) on new clients according to the Bank’s policies.
- Request and obtain Source of Fund (SoF), Source of Wealth (SoW) from customers where appropriate.
- Ensure all operational activities strictly adhere to the Bank’s internal guidelines, regulatory policies and procedures.
- Assist with the preparation of business, statistical, AML, internal audit requirements and compliance requirements reports.
- Act as cover for any other staff members when required.
The Skills You’ll Need to Succeed:
- Degree educated in Finance, Economics or other relevant subjects.
- Experience in customer service, sales or marketing would be advantageous.
- Experience in banking with exposure to areas of retail banking is preferred.
- Knowledge of banking operations.
- Knowledge of the regulatory and legislative requirements and industry practice for the financial crime disciplines, including fraud, sanctions and other related areas.
- Excellent English and Mandarin communication skills.
- Advanced Excel skills.
- Team player who is able to work independently.
People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.
Mandarin Speaking Associate Customer Service – Banking in London employer: People First Team China 中国团队
At People First Team China, we pride ourselves on being an excellent employer that champions diversity and inclusion within our Greater London office. Our supportive work culture fosters professional growth through continuous learning opportunities, while our commitment to employee well-being ensures a rewarding and meaningful career in corporate banking. Join us to be part of a dynamic team that values your contributions and encourages collaboration across cultures.
Contact Details:
People First Team China 中国团队 Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Mandarin Speaking Associate Customer Service – Banking in London
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We think you need these skills to ace Mandarin Speaking Associate Customer Service – Banking in London
Some tips for your application 🫡
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✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with People First Team China 中国团队.
✨Prepare for Case Studies
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