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- Tasks: Handle customer queries and build long-term relationships while promoting banking products.
- Company: Join People First Team China, a diverse and inclusive workplace in Glasgow.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Why this job: Make an impact in the banking sector while utilising your Mandarin skills.
- Qualifications: Degree in Finance, Economics or Accounting; banking experience preferred.
- Other info: Dynamic team environment with a focus on diversity and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
Location: Glasgow (office based, perm)
Job type: Full-time, 35 hours per week, Start ASAP, Salary depends on experience
Essential Skills- Fluent in Mandarin and English
- Experience in banking or financial services
- Responsible for handling customer queries, implementing customer contact strategy, identifying potential sales opportunities, implementing marketing strategies, and developing long‑term relationships with customers
- Implement Business & Commercial strategy and fulfil all targets set out by the Bank
- Assist with the on‑going Customer Due Diligence (CDD) review
- Process new account applications, closure of accounts and change of customer information
- Maintain customer relationships and cross‑sell relevant products and services
- Market and promote the Bank’s products in the target local business and commercial markets
- Support the team with MI reporting and KPI tracking related work
- Ensure all activities meet the Bank’s internal policies, procedures, and other regulatory and mandatory requirements at all times
- Act as coordinator for projects with 2nd and 3rd line of defence
- To undertake ad‑hoc tasks when required
- Degree educated in Finance, Economics or Accounting
- Proven track record in similar business stream
- Experience in Banking is preferred
- Knowledge of Retail Banking products and processes is preferred
- Good marketing or sales skills
- Excellent English and Mandarin communication skills
- Team player
How to Apply: Please send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.
Diversity and InclusionPeople First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.
Mandarin Speaking Assistant Customer Due Diligence in Glasgow employer: People First Team China 中国团队
Contact Detail:
People First Team China 中国团队 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mandarin Speaking Assistant Customer Due Diligence in Glasgow
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your Mandarin and English communication skills. Since this role requires fluency in both languages, consider doing mock interviews with friends or using language apps to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Mandarin Speaking Assistant Customer Due Diligence in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Mandarin Speaking Assistant. Highlight your experience in banking or financial services and showcase your language skills in both Mandarin and English. We want to see how you fit into our team!
Showcase Relevant Experience: When writing your application, focus on any relevant experience you have with customer due diligence or handling customer queries. We love seeing examples of how you've built long-term relationships with customers in the past.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for specific skills and experiences that match the job description!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at People First Team China 中国团队
✨Brush Up on Your Banking Knowledge
Make sure you’re familiar with the basics of banking and financial services. Since this role involves Customer Due Diligence, understanding relevant processes and products will help you answer questions confidently and show your genuine interest in the industry.
✨Show Off Your Language Skills
As a Mandarin Speaking Assistant, your language proficiency is key. Prepare to demonstrate your fluency in both Mandarin and English during the interview. Practise common customer queries and responses in both languages to showcase your communication skills.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities and customer service skills. Think of examples from your past experiences where you successfully handled customer queries or identified sales opportunities, and be ready to discuss them.
✨Research the Company Culture
Understanding the company’s values and culture can give you an edge. Look into People First's commitment to diversity and inclusion, and think about how your own values align with theirs. This will help you articulate why you’d be a great fit for their team.