At a Glance
- Tasks: Support daily operations of online banking and debit card platforms while enhancing customer experience.
- Company: Dynamic banking institution focused on digital innovation and inclusivity.
- Benefits: Competitive salary up to £50k, hybrid working, and opportunities for professional growth.
- Other info: Inclusive workplace culture welcoming diverse candidates.
- Why this job: Join a forward-thinking team and make a real impact in digital banking.
- Qualifications: Fluent Cantonese and English, with experience in e-channel operations or digital banking.
The predicted salary is between 45000 - 55000 £ per year.
Your New Job Title: Cantonese speaking Assistant E-Channel Manager (Banking)
The Skills You'll Need: Fluent Cantonese and English. Working experience in E-channel Operations, Digital Banking, or Card Management
- Your New Salary: Up to £50k, depending on experience
- Job Status: Permanent, hybrid working with 4 days in the office
Assistant E-Channel Manager - Summary
- Support the E-Channel Manager in managing daily operations of online banking and debit card platforms.
- Assist in planning, implementing, and monitoring e-channel projects and initiatives.
- Coordinate with IT and vendors for system maintenance, updates, and issue resolution.
- Monitor system performance and prepare regular operational and performance reports.
- Support process improvement and customer experience enhancement activities.
- Ensure compliance with security and regulatory requirements.
- Provide guidance and support to E-Channel Officers in executing operational tasks.
- Contribute to the development and testing of new features and services.
Assistant E-Channel Manager - What You'll be Doing
- Process
- Support the E-Channel Manager in managing daily operations and system performance for online banking and debit card platforms.
- Assist in planning and executing e-channel projects and system upgrades.
- Monitor key performance indicators and ensure timely resolution of operational issues.
- Coordinate system testing, enhancements, and process documentation.
- People
- To ensure good working relationship within the team and other departments in order to enhance work efficiency and avoid misunderstanding.
- To provide feedback to the team regularly to ensure expectation and current performance level are effectively communicated.
- Supervise and guide E-Channel Officers to ensure efficient execution of daily operations.
- Facilitate knowledge sharing and training within the e-channel team.
- Customer
- Monitor customer feedback and service requests to improve satisfaction levels.
- Ensure consistent delivery of reliable, secure, and efficient digital services.
- Support initiatives to enhance the user experience and drive digital adoption.
- Compliance & Risk Management
- Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity; and
- Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work.
Assistant E-Channel Manager - The Skills You'll Need to Succeed
- Fluent in spoken and written Cantonese and English
- Working experience in e-channel operations, digital banking, or card management.
- Experience with digital product management and system support preferred.
- Strong understanding of banking operations, digital platforms, and regulatory requirements.
- Excellent communication and interpersonal skills
- Bachelor's degree in Information Technology, Computer Science, Banking, or related discipline.
- Mandarin language and knowledge in T24 or Power BI are an advantage, but not essential
Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.
People First is committed to increasing diversity, and maintaining an inclusive workplace culture.
We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.
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Cantonese speaking Assistant E-Channel Manager (Banking) employer: People First Team China 中国团队
At People First Team China, we pride ourselves on being an excellent employer that champions diversity and inclusion within our Greater London office. Our supportive work culture fosters professional growth through continuous learning opportunities, while our commitment to employee well-being ensures a rewarding and meaningful career in corporate banking. Join us to be part of a dynamic team that values your contributions and encourages collaboration across cultures.
Contact Details:
People First Team China 中国团队 Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Cantonese speaking Assistant E-Channel Manager (Banking)
✨Tap into Campus Networks
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We think you need these skills to ace Cantonese speaking Assistant E-Channel Manager (Banking)
Some tips for your application 🫡
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✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with People First Team China 中国团队.
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Since this is a full-time position, employers at People First Team China 中国团队 will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
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Before your interview, reach out to current or former People First Team China 中国团队 employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
