At a Glance
- Tasks: Provide first line IT support and assist with daily operations in a dynamic banking environment.
- Company: Join a leading bank with a focus on secure IT operations across Europe and Africa.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Flexible working hours with night and weekend shifts; great for building your career.
- Why this job: Make a real impact by supporting critical IT systems while enhancing your tech skills.
- Qualifications: Fluent in Mandarin, IT support experience, and a relevant degree preferred.
The predicted salary is between 27000 - 33000 £ per year.
The Skills You'll Need: Fluent in Mandarin, IT support related experience. Degree preferably in Information Technology, Computing, Software Engineering, Computer Engineering, Science in Information Technology, or other relevant subject.
Your New Salary: Depending on experience
Location: Central London Office based. The role requires a 36-hour working week, consisting of either three night shifts (21:00 - 09:00) or one night shift and two daytime weekend shifts (09:00 - 21:00). Weekend work is required on a rotational basis. Perm Start: ASAP
About The Role: IT Centre (Europe) oversees and manages the secure operations of IT applications and front-end systems used in all branches and representative offices located within Europe and Africa. As an IT Support - Mandarin Speaking, you will be responsible for assisting the Help Desk first line support and the daily operations of the Bank's IT systems. You will also perform applications and batch monitoring as well as data backup.
IT Support - What You'll be Doing:
- Carry out the Help Desk first line support duty for IT Centre (Europe) including Help Desk cases, user ID management, production access and Head Office's service requests and manage the workflow of these requests
- Carry out machine room environment and devices first line maintenance, support second line engineer to perform system changes and maintenance
- Monitor the production systems and applications and follow the incident management procedure to deal with critical messages.
- Perform first line handling of system and network alerts
- Carry out daily operational duty and run batch jobs
- Assist with producing system and network reports for management and for branches
IT Support - The Skills You'll Need to Succeed:
- Degree educated preferably in Information Technology, Computing, Software Engineering, Computer Engineering, Science in Information Technology, or other relevant subject
- Proven track record in similar role
- Experience in PC support (e.g. PC installation, printer setup)
- Experience in Windows 10 and 11 troubleshooting
- Experience in OA system maintenance, particularly in MS Office, MS Outlook, SharePoint, IE, Chrome and Lotus Notes
- Knowledge of Information Security, Cyber Security and GDPR
- Excellent English and Mandarin communication skills
Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.
Mandarin speaking IT Support employer: People First Team China 中国团队
As an international trading company based in London, we pride ourselves on fostering a dynamic and inclusive work culture that values diversity and encourages professional growth. Our hybrid working model allows for flexibility while ensuring comprehensive training and support for new team members, making it an ideal environment for those looking to excel in the financial services sector. With competitive compensation and opportunities to engage with industry leaders at conferences, we are committed to empowering our employees to thrive in their careers.
Contact Details:
People First Team China 中国团队 Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Mandarin speaking IT Support
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what People First Team China 中国团队 values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges People First Team China 中国团队 might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at People First Team China 中国团队!
✨Direct Apply to People First Team China 中国团队
Let's not forget to apply directly through the People First Team China 中国团队 website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Mandarin speaking IT Support
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at People First Team China 中国团队.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at People First Team China 中国团队. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at People First Team China 中国团队
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
