At a Glance
- Tasks: Handle customer queries and build long-term relationships while promoting banking products.
- Company: Join People First Team China, a diverse and inclusive workplace in Glasgow.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Other info: Dynamic team environment with a focus on diversity and inclusion.
- Why this job: Make an impact in banking while using your Mandarin and English skills.
- Qualifications: Degree in Finance or related field; banking experience preferred.
The predicted salary is between 25650 - 31350 £ per year.
Location: Glasgow (office based, perm)
Job type: Full-time, 35 hours per week, Start ASAP, Salary depends on experience
Essential Skills
- Fluent in Mandarin and English
- Experience in banking or financial services
What You’ll Be Doing
- Responsible for handling customer queries, implementing customer contact strategy, identifying potential sales opportunities, implementing marketing strategies, and developing long‑term relationships with customers
- Implement Business & Commercial strategy and fulfil all targets set out by the Bank
- Assist with the on‑going Customer Due Diligence (CDD) review
- Process new account applications, closure of accounts and change of customer information
- Maintain customer relationships and cross‑sell relevant products and services
- Market and promote the Bank’s products in the target local business and commercial markets
- Support the team with MI reporting and KPI tracking related work
- Ensure all activities meet the Bank’s internal policies, procedures, and other regulatory and mandatory requirements at all times
- Act as coordinator for projects with 2nd and 3rd line of defence
- To undertake ad‑hoc tasks when required
Qualifications
- Degree educated in Finance, Economics or Accounting
- Proven track record in similar business stream
- Experience in Banking is preferred
- Knowledge of Retail Banking products and processes is preferred
- Good marketing or sales skills
- Excellent English and Mandarin communication skills
- Team player
How to Apply
Please send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.
Diversity and Inclusion
People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.
Mandarin Speaking Assistant Customer Due Diligence in Glasgow employer: People First Team China 中国团队
At People First Team China, we pride ourselves on being an excellent employer, offering a dynamic work environment in Glasgow that fosters professional growth and development. Our commitment to diversity and inclusion ensures that every team member feels valued and empowered, while our focus on customer relationships and innovative banking solutions provides meaningful opportunities for career advancement. Join us to be part of a supportive culture where your contributions truly make a difference.
Contact Details:
People First Team China 中国团队 Recruitment Team
