Supply Chain Specialist

Your New Salary: up to £36K per annum

Location: Central London, Shoreditch area

Working hours: Monday to Friday, 9 am - 5 pm hybrid working (3 days per week from the office)

Job status: permanent

Who You'll Be Working for: UK-based subsidiary of EU wine and spirit business.

What you’ll be doing each day:

Reporting to the Head of Supply Chain, this role supports the day-to-day operational activities of the Supply Chain team and provides exposure to a broad range of supply chain functions. The role combines core supply chain operations with analytical responsibilities that support forecasting, compliance and overall customer service performance.

Main Responsibilities

• Customer Service & Order Management
  • Manage customer orders (major retailers, distributors & independents), ensuring accurate entry into our JD Edwards ERP system
  • Monitor order status with 3PL partners and pro-actively resolve issues to maintain high service levels
  • Support invoicing activities to ensure timely payment processing
  • Resolve customer queries relating to shortages or late deliveries, ensuring credit or debit notes are issued where appropriate
  • Support relationship management with key customers, building strong working relationships and liaise with customers when required
  • Key point of contact for both customer and internal communications, with full ownership of shared mailboxes: responding to, allocating and escalating queries as required
• Logistics & Warehouse Coordination
  • Liaise daily with third-party logistics providers to track deliveries, manage queries and maintain strong warehouse performance
  • Assist with delivery bookings and pro-actively manage shortages and discrepancies, resolving issues in a timely and accurate manner
  • Take ownership of bottle store inventory, including packaging, rework activity and associated stock controls
  • Oversee wet-stock management within the samples warehouse, ensuring accurate handling, recording and traceability
• Data & Systems Management
  • Maintain accurate customer, delivery and billing information within ERP system, ensuring all data is up to date and correctly recorded
  • Ensure all data is clean, consistent and audit ready, supporting strong operational and financial controls
  • Manage and maintain customer pricing within ERP systems, ensuring all pricing data is accurate, current and aligned with commercial agreements
  • Track sample stock usage and maintain full traceability of all sample orders, ensuring visibility and accountability across the process
  • Manage accurate packaging waste data collection and support wider compliance activities, ensuring all information is correctly maintained and submitted for regulatory reporting and internal requirements
• Cross Functional Collaboration
  • Assist with gathering weekly sales, stock and promotional data for use in demand forecasts
  • Collaborate with Sales teams to understand upcoming promotions, NPD launches and customer changes that may impact demand
  • Identify recurring issues and flag them for planning analysis

The Skills You’ll Need to Succeed

• Organised, enthusiastic and detail oriented with a solution focused mindset
• Strong communicator who builds positive internal and external relationships
• Able to manage multiple systems and datasets with accuracy
• Comfortable working in a fast paced environment with shifting priorities
• Good Excel skills with an interest in data analysis
• Highly organised, accurate and able to prioritise effectively
• Collaborative, energetic and willing to get involved across the supply chain function
• Analytical mindset with an interest in forecasting and stock management
• Previous experience in FMCG or supply chain - desirable
• Experience with ERP systems (SAP, Oracle, JD Edwards or similar) - desirable
• Prior experience in the drinks industry - desirable

We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.