At a Glance
- Tasks: Support customer service operations and maintain high service quality.
- Company: Join an international leader in household products.
- Benefits: Earn between £12.64 - £19.84 per hour with hybrid working options.
- Other info: Long-term role with opportunities for growth in a diverse workplace.
- Why this job: Be a key player in enhancing customer relationships and solving real-world issues.
- Qualifications: Experience in transport operations and proficiency in SAP and Excel required.
The Skills You’ll Need: Customer Service, SAP, Advanced Excel, Transport operations
Your New Salary: £12.64 - £19.84 per hour (Equivalent of £24 - £38K pa)
Location: Newcastle
Duration: Long-term temporary assignment until 01/03/2027
Job status: Hybrid, 2 days a week in office
Working hours: 37.5 h per week, Mon‑Fri (8am‑4pm / 8.30am‑4.30pm/ 9am - 5pm)
Who You’ll Be Working for: An international leader in household products.
Customer Service Operations Support – Main responsibilities:
- Supporting day-to-day operations of the customer service team, coordinating assignments, and maintaining high service quality.
- Providing administrative support to Order Management team.
- Resolving issues relating to order receipt through to delivery for both Customers and Sales.
- Acting as a key point of contact both internally and externally.
- Liaising internally with other stakeholders.
- Building and maintaining excellent external customer relationships with some of our longest standing retail partners.
- Developing and building understanding of robotic order management processes, including executing and monitoring robotic processes to meet business needs.
- Using SAP to manage customer data, track orders, update service requests, and order processing.
- Verifying data accuracy and ensuring all transactions are recorded properly within the system.
- Ensuring compliance with company policies, quality standards, and data protection regulations.
Customer Service Operations Support – The Skills You’ll Need to Succeed:
- Previous Transport operations experience.
- Proficient in MS office including Excel and Outlook.
- SAP knowledge.
- Excellent organizational skills.
- Strong analytical skills.
- Acute attention to detail is essential.
- Ability to learn quickly and work autonomously.
- Possess excellent problem solving and decision-making skills.
- Ability to work to required timings and deadlines and respond to urgent issues as needed.
We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.
Customer Service Operations Support employer: People First Supply Chain
At People First Supply Chain, we pride ourselves on fostering a dynamic and inclusive work environment in the heart of Central London. As a Logistics Order Coordinator, you'll enjoy competitive pay, excellent benefits, and opportunities for professional growth while collaborating with a diverse team dedicated to delivering exceptional service. Join us to be part of a company that values your contributions and supports your career development in the thriving logistics sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Operations Support
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and SAP. We recommend role-playing with a friend to boost your confidence and get comfortable with your answers.
✨Tip Number 3
Show off your skills during the interview! Bring examples of how you've used Excel or SAP in past roles. Real-life stories can make you stand out and demonstrate your expertise.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show that you’re genuinely interested in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Customer Service Operations Support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills like SAP and Excel. We want to see how your background fits the role, so don’t be shy about showcasing your strengths!
Be Clear and Concise:When writing your application, keep it straightforward. Use bullet points for key achievements and make sure your language is easy to understand. We appreciate clarity, and it helps us see your potential quickly!
Show Your Problem-Solving Skills:In your application, mention specific examples where you’ve tackled challenges in customer service or transport operations. We love candidates who can think on their feet and resolve issues effectively!
Apply Through Our Website:Don’t forget to submit your application via our website! It’s the best way for us to receive your CV and ensures you’re considered for the role. Plus, it keeps everything organised on our end!
How to prepare for a job interview at People First Supply Chain
✨Know Your Stuff
Make sure you brush up on your knowledge of SAP and Excel. Be ready to discuss how you've used these tools in previous roles, especially in customer service or transport operations. This will show that you're not just familiar with the software but can also apply it effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in customer service before. Think about specific situations where you resolved issues for customers or improved processes. This will demonstrate your analytical skills and ability to think on your feet.
✨Understand the Company Culture
Research the company’s values and culture. Since they emphasise diversity and inclusion, be ready to discuss how you can contribute to a positive workplace environment. This shows that you’re not only interested in the role but also in being a part of their team.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, the tools they use for order management, or how they measure success in the customer service department. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
