At a Glance
- Tasks: Manage customer orders and support supply chain operations in a dynamic environment.
- Company: Join a leading UK subsidiary of an EU wine and spirit business.
- Benefits: Up to £36K salary, hybrid working, and a supportive team culture.
- Other info: Opportunity for career growth in a fast-paced, collaborative setting.
- Why this job: Gain hands-on experience in supply chain while working with major retailers.
- Qualifications: Organised, detail-oriented, and strong communication skills required.
The predicted salary is between 36000 - 36000 £ per year.
Your New Salary: up to £36K per annum
Location: Central London, Shoreditch area
Working hours: Monday to Friday, 9 am - 5 pm hybrid working (3 days per week from the office)
Job status: permanent
Who You'll Be Working for: UK-based subsidiary of EU wine and spirit business.
What you’ll be doing each day:
Reporting to the Head of Supply Chain, this role supports the day-to-day operational activities of the Supply Chain team and provides exposure to a broad range of supply chain functions. The role combines core supply chain operations with analytical responsibilities that support forecasting, compliance and overall customer service performance.
Main Responsibilities
- Customer Service & Order Management
- Manage customer orders (major retailers, distributors & independents), ensuring accurate entry into our JD Edwards ERP system
- Monitor order status with 3PL partners and pro-actively resolve issues to maintain high service levels
- Support invoicing activities to ensure timely payment processing
- Resolve customer queries relating to shortages or late deliveries, ensuring credit or debit notes are issued where appropriate
- Support relationship management with key customers, building strong working relationships and liaise with customers when required
- Key point of contact for both customer and internal communications, with full ownership of shared mailboxes: responding to, allocating and escalating queries as required
- Logistics & Warehouse Coordination
- Liaise daily with third-party logistics providers to track deliveries, manage queries and maintain strong warehouse performance
- Assist with delivery bookings and pro-actively manage shortages and discrepancies, resolving issues in a timely and accurate manner
- Take ownership of bottle store inventory, including packaging, rework activity and associated stock controls
- Oversee wet-stock management within the samples warehouse, ensuring accurate handling, recording and traceability
- Data & Systems Management
- Maintain accurate customer, delivery and billing information within ERP system, ensuring all data is up to date and correctly recorded
- Ensure all data is clean, consistent and audit ready, supporting strong operational and financial controls
- Manage and maintain customer pricing within ERP systems, ensuring all pricing data is accurate, current and aligned with commercial agreements
- Track sample stock usage and maintain full traceability of all sample orders, ensuring visibility and accountability across the process
- Manage accurate packaging waste data collection and support wider compliance activities, ensuring all information is correctly maintained and submitted for regulatory reporting and internal requirements
- Cross Functional Collaboration
- Assist with gathering weekly sales, stock and promotional data for use in demand forecasts
- Collaborate with Sales teams to understand upcoming promotions, NPD launches and customer changes that may impact demand
- Identify recurring issues and flag them for planning analysis
The Skills You’ll Need to Succeed
- Organised, enthusiastic and detail oriented with a solution focused mindset
- Strong communicator who builds positive internal and external relationships
- Able to manage multiple systems and datasets with accuracy
- Comfortable working in a fast paced environment with shifting priorities
- Good Excel skills with an interest in data analysis
- Highly organised, accurate and able to prioritise effectively
- Collaborative, energetic and willing to get involved across the supply chain function
- Analytical mindset with an interest in forecasting and stock management
- Previous experience in FMCG or supply chain - desirable
- Experience with ERP systems (SAP, Oracle, JD Edwards or similar) - desirable
- Prior experience in the drinks industry - desirable
We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.
Supply Chain Specialist employer: People First Supply Chain
People First Supply Chain is an exceptional employer, offering a dynamic work environment in the heart of Central London. With a strong focus on employee growth and inclusivity, we provide opportunities for professional development within the luxury goods sector, alongside a supportive team culture that values collaboration and innovation. Join us to be part of a renowned brand where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Supply Chain Specialist
✨Join Supply Chain Meetups
Get yourself out there by attending supply chain meetups and industry events. It's a great way to meet fellow professionals, learn about trends, and maybe even hear about job openings before they’re posted online.
✨Show Off Your Skills on LinkedIn
Don’t just sit back and wait for opportunities! Post insights or articles on LinkedIn about supply chain challenges or solutions you’re passionate about. This not only showcases your expertise but can catch the eye of recruiters looking for someone like you.
✨Engage with Supply Chain Communities
Dive into online communities related to supply chain operations like forums or groups on Reddit and LinkedIn. Engaging in discussions can help you network, get advice, and you might even stumble upon some hidden job opportunities.
✨Apply through Our Website
When you spot a position at People First Supply Chain, make sure to apply through our website directly. It's often the quickest way to get your application in front of the right people and show that you’re genuinely interested in the role of Supply Chain Specialist.
We think you need these skills to ace Supply Chain Specialist
Some tips for your application 🫡
Show Your Supply Chain Savvy:Make sure to highlight your relevant experience in supply chain operations. Whether it’s managing logistics or coordinating with suppliers, we want to see examples of how you've navigated the complexities of the supply chain. Concrete achievements, like reducing costs or improving delivery times, will definitely catch our eye!
Quantify Your Impact:When listing your previous roles on your CV, go for numbers! Mention percentages or actual figures where possible—like how much you've improved efficiency or reduced waste. It's all about showing us the tangible impact you've made in your past positions in supply chain operations.
Tailor Your Cover Letter:In your cover letter, don’t just regurgitate your CV. Instead, connect your experiences specifically to the role at People First Supply Chain. Share why you're passionate about supply chain operations and how this full-time role aligns with your career goals—I mean, who wouldn’t want to hear that!
Research and Reflect:Before you apply, take some time to research People First Supply Chain and its supply chain operations. Reflect on how your skills and experiences can fit into their operations. Being able to discuss their challenges and how you can contribute to solving them in your application will really make you stand out!
How to prepare for a job interview at People First Supply Chain
✨Know Your Basics in Supply Chain Management
Make sure you've got a solid grasp of key supply chain concepts like demand forecasting, inventory management, and logistics. We could be quizzed on these during technical rounds, so brush up on any software tools commonly used in the industry like SAP or Oracle. This knowledge will help us show we can hit the ground running!
✨Show Off Your Analytical Skills
Prepare to discuss real-world scenarios where you've used data analysis to solve supply chain challenges. If you've got experience with tools like Excel or Tableau, get ready to talk about how you've used these to optimise processes or improve efficiencies. Employers love seeing that we can turn data into actionable insights!
✨Highlight Your Teamwork and Project Management Skills
In a full-time role, collaboration is key. Think of examples where you've worked on cross-functional teams or managed projects. Sharing how you navigated challenges while working with diverse groups will show that we can thrive in a dynamic environment like at People First Supply Chain.
✨Research Specific Challenges Faced by People First Supply Chain
Look into any unique supply chain challenges People First Supply Chain might be facing, whether it's sustainability, supplier relationships, or global disruptions. Being prepared to discuss these topics shows that we're not only informed but also genuinely interested in how we can contribute to their success. That’s a big plus in any interview!
