At a Glance
- Tasks: Support customer service operations and maintain high service quality while resolving order issues.
- Company: Join an international leader in household products with a focus on innovation.
- Benefits: Earn between £12.64 - £19.84 per hour with hybrid working options.
- Other info: Enjoy a dynamic work environment with opportunities for growth until 2027.
- Why this job: Make a real impact by enhancing customer relationships and streamlining operations.
- Qualifications: Experience in transport operations, SAP knowledge, and strong analytical skills required.
The predicted salary is between 19.84 - 19.84 £ per hour.
The Skills You’ll Need: Customer Service, SAP, Advanced Excel, Transport operations
Your New Salary: £12.64 - £19.84 per hour (Equivalent of £24 - £38K pa)
Location: Newcastle
Duration: Long-term temporary assignment until 01/03/2027
Job status: Hybrid, 2 days a week in office
Working hours: 37.5 h per week, Mon‑Fri (8am‑4pm / 8.30am‑4.30pm/ 9am - 5pm)
Who You’ll Be Working for: An international leader in household products.
Main responsibilities:
- Supporting day-to-day operations of the customer service team, coordinating assignments, and maintaining high service quality.
- Providing administrative support to Order Management team.
- Resolving issues relating to order receipt through to delivery for both Customers and Sales.
- Acting as a key point of contact both internally and externally.
- Liaising internally with other stakeholders.
- Building and maintaining excellent external customer relationships with some of our longest standing retail partners.
- Developing and building understanding of robotic order management processes, including executing and monitoring robotic processes to meet business needs.
- Using SAP to manage customer data, track orders, update service requests, and order processing.
- Verifying data accuracy and ensuring all transactions are recorded properly within the system.
- Ensuring compliance with company policies, quality standards, and data protection regulations.
The Skills You’ll Need to Succeed:
- Previous Transport operations experience.
- Proficient in MS Office including Excel and Outlook.
- SAP knowledge.
- Excellent organizational skills.
- Strong analytical skills.
- Acute attention to detail is essential.
- Ability to learn quickly and work autonomously.
- Possess excellent problem solving and decision-making skills.
- Ability to work to required timings and deadlines and respond to urgent issues as needed.
We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.
Customer Service Operations Support in Newcastle upon Tyne employer: People First Supply Chain
As a leading recruitment agency based in Newcastle, we pride ourselves on fostering a dynamic work culture that values collaboration and innovation. Our hybrid working model offers flexibility, allowing you to balance your professional and personal life while benefiting from competitive pay and opportunities for career advancement within the customer service sector. Join us to be part of a supportive team that prioritises employee growth and development in a thriving industry.
