Your New Job Title: Customer Service Operations Support
The Skills You'll Need: Customer Service, basic SAP, Advanced Excel, Office Administration
Your New Salary: up to £20.75 per hour (Equivalent of up to £40K pa)
Location: Newcastle
Duration: Long-term temporary assignment until 30/04/2027
Job status: Hybrid, 2 days a week in office
Working hours: 37.5 h per week, Mon-Fri (8am-4pm / 8.30am-4.30pm/ 9am - 5pm)
Who You'll Be Working for: An international leader in household products.
Main responsibilities:
- Supporting day-to-day operations of the customer service team, coordinating assignments, and maintaining high service quality.
- Providing an administrative support to Order Management team.
- Resolving issues relating to order receipt through to delivery for both Customers and Sales.
- Acting as a key point of contact both internally and externally.
- Liaising internally with other stakeholders.
- Building and maintaining excellent external customer relationships with some of our longest standing retail partners.
- Developing and building understanding of robotic order management processes, including executing and monitoring robotic processes to meet business needs.
- Using SAP to manage customer data, track orders, update service requests, and order processing.
- Verifying data accuracy and ensure all transactions are recorded properly within the system.
- Ensuring compliance with company policies, quality standards, and data protection regulations.
The Skills You’ll Need to Succeed:
- Previous Customer Service/ Office Administration experience.
- Strong Excel skills.
- SAP - basic knowledge.
- Excellent organizational skills.
- Acute attention to detail is essential.
- Ability to learn quickly and work autonomously.
- Outstanding verbal and written communication.
- Possess excellent problem solving and decision-making skills.
- Ability to work to required timings and deadlines and respond to urgent issues as needed.
PeopleFirstiscommittedtoincreasingdiversity,andmaintaininganinclusiveworkplaceculture.Wewelcomeapplicationsfromallqualifiedcandidatesregardlessoftheirethnicity,race,gender,religiousbeliefs,sexualorientation,yearofbirth,relationshipstatusorwhetherornottheyhaveadisability.
PeopleFirst(Recruitment)Limitedactsasanemploymentagencyforpermanentandfixedtermcontractrecruitmentandasanemploymentbusinessforthesupplyoftemporaryworkers.PleasenotethatbyapplyingforthisjobyouacceptourTermsofUseandPrivacyPolicywhichcanbefoundonourwebsite.
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Supply Chain Job - Customer Service Operations Support employer: People First Recruitment
As a leading employer in the banking sector, we offer a dynamic work environment in London that fosters professional growth and development. Our hybrid working model promotes a healthy work-life balance, while our commitment to diversity and inclusion ensures that every employee feels valued and empowered. Join us as a Mandarin Speaking Vice President Accounting and take advantage of competitive salaries, comprehensive benefits, and the opportunity to lead a talented team in a supportive culture focused on continuous improvement.
