Mandarin speaking Operation Specialist

The Skills You'll Need:

• Mandarin, solid operation support experience and strong data analysis skills.

Your New Salary: c£30k, depending on experience

Office based (Reading) Perm

Working hours: 9:00am-5:30pm

Start: ASAP

Reporting to: Operations Manager

To be successful in this role our client has said it is essential that candidates:

• speak and read fluent Mandarin and English
• have solid operation support experience
• have strong data analysis skills or relevant experiences are okay
• are okay to commute to Reading daily as this role is fully office based

What You'll be Doing:

• Organize, archive, and maintain files for efficient and timely access
• Perform data entry and database management, focusing on accuracy and completeness.
• Handle internal and external communications, ensuring timely information flow.
• Maintain customer insurance data, update receivables, and manage entries on the insurance portal.
• Review customer claims and collect required documentation for managerial evaluation.
• Communicate with the sales team and customers to resolve claim-related issues.
• Process and issue credit notes using the internal system
• Coordinate and organize team tasks, ensuring clear responsibilities and timely completion

The Skills You'll Need to Succeed:

• Fluent in Mandarin and English with strong written and verbal communication skills.
• Ability to work cross-culturally and adapt to diverse work practices.
• Understanding of the business-to-business environment.
• Strong collaboration skills to coordinate with partners and departments.
• Proven ability to manage tight deadlines across multiple projects.
• Proficient in Microsoft Office, especially Excel (familiarity with advanced functions preferred).
• Excellent attention to detail, self-motivation, and problem-solving abilities.
• Ability to work independently and as part of a team.
• Prior experience in a similar role is preferred.
• Strong data analysis skills, capable of formulating reasonable business strategies based on data.
• Strong team collaboration skills, able to effectively coordinate cooperation between different departments.
• Adaptability to change and the ability to respond flexibly to different business demands.
• Bachelor’s degree in any discipline.

Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.