At a Glance
- Tasks: Support customer service operations and maintain high service quality while resolving order issues.
- Company: Join an international leader in household products with a focus on teamwork.
- Benefits: Earn between £12.64 - £19.84 per hour, with hybrid working options.
- Other info: Enjoy a dynamic work environment with opportunities for growth until 2027.
- Why this job: Make a real impact by enhancing customer experiences and building strong relationships.
- Qualifications: Experience in customer service, basic SAP knowledge, and strong Excel skills required.
The predicted salary is between 24000 - 38000 £ per year.
Your New Salary: £12.64 - £19.84 per hour (Equivalent of £24 - £38K pa)
Location: Newcastle
Duration: Long-term temporary assignment until 30/06/2027
Job status: Hybrid, 2 days a week in office
Working hours: 37.5 h per week, Mon-Fri (8am-4pm / 8.30am-4.30pm/ 9am - 5pm)
Who You'll Be Working for: An international leader in household products.
Main responsibilities:- Supporting day-to-day operations of the customer service team, coordinating assignments, and maintaining high service quality.
- Providing administrative support to Order Management team.
- Resolving issues relating to order receipt through to delivery for both Customers and Sales.
- Acting as a key point of contact both internally and externally.
- Liaising internally with other stakeholders.
- Building and maintaining excellent external customer relationships with some of our longest standing retail partners.
- Developing and building understanding of robotic order management processes, including executing and monitoring robotic processes to meet business needs.
- Using SAP to manage customer data, track orders, update service requests, and order processing.
- Verifying data accuracy and ensuring all transactions are recorded properly within the system.
- Ensuring compliance with company policies, quality standards, and data protection regulations.
- Previous Customer Service/ Office Administration experience.
- Proficient in MS Office including Excel and Outlook.
- SAP - basic knowledge.
- Excellent organizational skills.
- Acute attention to detail is essential.
- Ability to learn quickly and work autonomously.
- Outstanding verbal and written communication.
- Possess excellent problem solving and decision-making skills.
- Ability to work to required timings and deadlines and respond to urgent issues as needed.
People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, year of birth, relationship status or whether or not they have a disability.
Customer Service Operations Support employer: People First Recruitment
Join an international leader in household products as a Customer Service Operations Support in Newcastle, where you will thrive in a hybrid work environment that promotes flexibility and work-life balance. With competitive pay and a commitment to employee growth, you'll benefit from a supportive culture that values diversity and inclusion, ensuring you have the resources and opportunities to excel in your role while building lasting relationships with customers and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Operations Support
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service operations. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've used Excel or SAP in previous roles to the interview. This will demonstrate your hands-on experience and make you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Service Operations Support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills like SAP and Excel. We want to see how your background fits the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the Customer Service Operations Support role and how you can contribute to our team. Keep it friendly and professional!
Show Off Your Attention to Detail:In this role, attention to detail is key. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure everything is spot on!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at StudySmarter!
How to prepare for a job interview at People First Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've handled difficult situations or resolved customer issues in the past. This will show that you understand the importance of maintaining high service quality.
✨Get Familiar with SAP and Excel
Since basic SAP knowledge and advanced Excel skills are key for this role, make sure you can discuss your experience with these tools. Consider preparing a few examples of how you've used them in previous jobs, especially in managing data or tracking orders.
✨Demonstrate Your Organisational Skills
The role requires excellent organisational skills, so be prepared to talk about how you manage your time and tasks. You might want to mention any systems or methods you use to stay organised, especially when juggling multiple responsibilities.
✨Showcase Your Communication Skills
As a key point of contact, strong verbal and written communication is essential. Practice articulating your thoughts clearly and confidently. You could even prepare a brief introduction about yourself that highlights your relevant experience and skills.
