Customer Operations Coordinator

Job Title:Customer Operations Coordinator

The Skills You\’ll Need:Order Processing, Sales Support, Customer Service, Supply Chain, FMCG

Your New Salary: £35-40k

Office based OR Hybrid: Central London – 4 days a week in the office. 1 at home. May show some flexibility.

Job Status:Permanent

Start: ASAP

Working hours: Monday – Friday, 9am – 5.15pm (Can flex), 45 min break (37.5 hour week)

Who you\’ll be working for:One of the fastest growing coffee companies in the UK.

Customer Operations Coordinator -What You\’ll be Doing:

• Process customer orders accurately and efficiently, ensuring correct pricing, delivery details and product availability.
• Work with supply chain and logistics teams to support order fulfilment and proactively resolve issues.
• Maintain order trackers, back-order information and customer communication where needed.
• Provide professional first-line customer service for day-to-day order-related queries.
• Maintain and update product portfolios for both OOH and Retail channels, ensuring accuracy of product data, pricing, formats, specifications and status changes.
• Support product lifecycle updates including new product introductions, delists, artwork changes and SKU amendments.
• Act as a central point for product information requests from internal teams.
• Manage new customer and product set up processes, ensuring accuracy of all master data.
• Collaborate with finance, supply chain and technical colleagues to ensure correct pricing and product configuration in internal systems.
• Update and maintain customer portals with product, pricing, technical documents, imagery and compliance information.
• Ensure timely completion of data requests, audits and system updates across OOH and Retail customers.
• Monitor platform notifications and pro actively manage required updates.
• Act as the first point of contact for customer product complaints across all channels.
• Log and manage complaints through the internal complaints management system, ensuring all information is accurate and complete.
• Liaise with technical, quality and supply chain teams to support investigations and resolution.
• Assist with gathering and submitting technical and compliance documentation including EUDR, packaging information, allergens and sustainability data.
• Maintain organised and up-to-date product compliance files.
• Support customer audits and technical queries with accurate information.
• Provide administrative support to OOH and Retail teams including price files, promotional calendars, sales and customer reporting.
• Support tender submissions, customer reviews and internal commercial meetings.
• Assist with sample requests, forecasting inputs and launch trackers.
• Maintain accurate product, pricing and customer data across, ERP and other internal systems.
• Ensure consistency of customer master data and documentation.
• Produce reports on product availability, listings, order patterns, pricing changes and customer activity.

Customer Operations Coordinator -The Skills You\’ll Need to Succeed:

• Experience in sales support, customer service, order processing or commercial administration (FMCG desirable).
• Strong organisational skills and the ability to manage multiple priorities.
• High level of accuracy and attention to detail, particularly when working with data.
• Confident user of Excel and business systems (ERP).
• Strong communication skills and the ability to work collaboratively across departments.
• Comfortable interacting with digital customer platforms and portals.