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- Tasks: Help Malay-speaking clients with inquiries about forex trading via phone, email, and chat.
- Company: Join a diverse team at a leading forex trading company.
- Benefits: Starting salary of £26k, increasing to £27k after training, plus ongoing professional development.
- Why this job: Make a real difference by supporting clients in their trading journey.
- Qualifications: Fluency in Malay and English; fresh graduates are encouraged to apply.
- Other info: Dynamic work environment with opportunities for growth and learning.
The predicted salary is between 26000 - 27000 £ per year.
Ref: 23197 Job Title: Malay Speaking Customer Support Representative – PSW Accepted The Skills You\’ll Need: Malay fluent, KYC/AML, customer service Your New Salary: £26k, will add to £27k after 5 weeks training Office based Perm Start: ASAP Malay Speaking Customer Support Representative – What You\’ll be Doing: * Respond to incoming inquiries via various channels (phone, email, live chat) from Malay-speaking clients promptly and professionally. * Provide accurate and comprehensive information about forex trading platforms, products, services, and account-related queries. * Assist clients with onboarding, including account registration, verification, and documentation requirements. * Guide clients in navigating trading platforms, explaining basic trading concepts, and providing technical support as needed. * Resolve client issues, concerns, and complaints in a timely and efficient manner, escalating complex cases to relevant departments when necessary. * Collaborate with other teams, such as compliance and sales, to ensure seamless client experiences and compliance with regulatory requirements. * Maintain accurate and detailed records of client interactions, inquiries, and resolutions in the CRM system. * Participate in ongoing training and professional development programs to enhance knowledge of forex trading, customer service skills, and company offerings. Malay Speaking Customer Support Representative – The Skills You\’ll Need to Succeed: * Fluency in Malay is essential. Proficiency in English is also required. * Fresh graduates are welcome. Proven experience and knowledge of forex trading concepts are a plus. * Excellent communication skills with the ability to explain complex information clearly and concisely. * Exceptional problem-solving and analytical skills to address client issues effectively. * Ability to work independently and as part of a team in a fast-paced environment. * Excellent time management skills with the ability to multitask and prioritize tasks effectively. * Tech-savvy with a good understanding of trading platforms and software applications. * High level of professionalism, integrity, and empathy when dealing with clients. Please view all our Team China jobs at people-first-recruitment Please follow us on Linkedin: people-first-team-china We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website
Malay Speaking Customer Support Representative - PSW Accepted employer: People First (Recruitment) Ltd
Contact Detail:
People First (Recruitment) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Malay Speaking Customer Support Representative - PSW Accepted
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your Malay communication skills! Since this role requires fluency in Malay, make sure you can confidently handle customer inquiries in both Malay and English. Role-play with a friend or use language apps to sharpen your skills.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you'd handle difficult clients or technical issues. Having a few examples ready will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about landing the job!
We think you need these skills to ace Malay Speaking Customer Support Representative - PSW Accepted
Some tips for your application 🫡
Show Off Your Malay Skills: Since fluency in Malay is a must, make sure your language skills shine through in your application. Use clear and concise language to demonstrate your ability to communicate effectively with clients.
Tailor Your CV: Don’t just send the same CV everywhere! Tailor it to highlight your customer service experience and any knowledge of forex trading. We want to see how you can bring value to our team!
Be Professional Yet Approachable: While we love a professional tone, don’t forget to let your personality come through. Show us that you can be both professional and friendly, as that’s key in customer support roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at People First (Recruitment) Ltd
✨Brush Up on Your Malay
Since fluency in Malay is essential for this role, make sure you practice speaking and writing in Malay before the interview. You might even want to prepare some common customer service phrases or responses to typical client inquiries to showcase your language skills.
✨Know Your Forex Basics
Familiarise yourself with basic forex trading concepts and the platforms you'll be supporting. This will not only help you answer questions confidently but also demonstrate your genuine interest in the role and the industry.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've effectively resolved customer issues in the past. Think about specific situations where you used your analytical skills to find solutions, as this will highlight your ability to handle client concerns efficiently.
✨Demonstrate Team Spirit
This role requires collaboration with various teams, so be ready to discuss your experience working in a team environment. Share examples of how you've contributed to team success and how you can bring that collaborative spirit to their company.
