At a Glance
- Tasks: Deliver top-notch customer service and support business growth in banking.
- Company: Join a leading bank with a focus on customer satisfaction.
- Benefits: Competitive salary, full-time hours, and opportunities for career advancement.
- Other info: Dynamic role with a chance to develop skills in a fast-paced environment.
- Why this job: Be the voice of the bank and make a real difference for customers.
- Qualifications: Degree in Finance or related field; customer service experience preferred.
The predicted salary is between 30000 - 36000 £ per year.
The Skills You'll Need: Mandarin to a native level, experience in customer service, sales or marketing.
Your New Salary: Depending on experience
Office based, Permanent, Start: ASAP, Working hours: 35 hours per week
About the role: The Banking department's main responsibility is to deliver excellent customer service as well as market and promote products and services that the Bank offers to its customers whilst adhering to Head Office's and regulatory bodies' requirements. As an Associate Customer Service - Mandarin Speaking, you will play an important role in supporting the business growth across both existing client portfolios and new business. You will provide prompt and efficient customer service while assisting with day-to-day operations of the Banking department. This is a full time permanent position.
What You'll be Doing:
- Participate in marketing activities to achieve the targets of business development
- Act as primary point of contact for the customers and maintain customer relationships
- Process account opening applications
- Handle cash and other related duties as a cashier at closed counter
- Carry out the client on-boarding process and conduct Anti-Money Laundering (AML), Know Your Customer (KYC), Know Your Business (KYB) checks such as Customer Due Diligence (CDD) on new clients according to the Bank’s policies
- Request and obtain Source of Fund (SoF), Source of Wealth (SoW) from customers where appropriate
- Ensure all operational activities strictly adhere to the Bank’s internal guidelines, regulatory policies and procedures
- Assist with the preparation of business, statistical, AML, internal audit requirements and compliance requirements reports
- Act as cover for any other staff members when required
The Skills You'll Need to Succeed:
- Degree educated in Finance, Economics or other relevant subjects
- Experience in customer service, sales or marketing would be advantageous
- Experience in banking with exposure to areas of retail banking is preferred
- Knowledge of banking operations
- Knowledge of the regulatory and legislative requirements and industry practice for the financial crime disciplines, including fraud, sanctions and other related areas
- Excellent English and Mandarin communication skills
- Advanced Excel skills
- Team player who is able to work independently
- Good problem solving skills
Do you Compliance KYC, CDD, AML within Financial Service or Banking? in London employer: People First (Recruitment) Ltd
At People First (Recruitment) Ltd, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee well-being and professional growth. As a Senior HR Generalist in our London office, you'll have the opportunity to engage with diverse teams across Europe, driving impactful change while enjoying flexible working arrangements. With competitive compensation and the potential for career advancement, this role offers a meaningful pathway to contribute to global HR initiatives in a supportive environment.
Contact Details:
People First (Recruitment) Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Do you Compliance KYC, CDD, AML within Financial Service or Banking? in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like People First (Recruitment) Ltd. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Do you Compliance KYC, CDD, AML within Financial Service or Banking? in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to People First (Recruitment) Ltd.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on People First (Recruitment) Ltd's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at People First (Recruitment) Ltd
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with People First (Recruitment) Ltd.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at People First (Recruitment) Ltd will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former People First (Recruitment) Ltd employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
