At a Glance
- Tasks: Deliver top-notch customer service and support business growth in banking.
- Company: Join a leading bank with a focus on customer satisfaction.
- Benefits: Competitive salary, full-time hours, and opportunities for career advancement.
- Other info: Dynamic role with a chance to develop skills in a fast-paced environment.
- Why this job: Be the voice of the bank and make a real difference for customers.
- Qualifications: Degree in Finance or related field; customer service experience preferred.
The predicted salary is between 30000 - 36000 £ per year.
The Skills You'll Need: Mandarin to a native level, experience in customer service, sales or marketing.
Your New Salary: Depending on experience
Office based, Permanent, Start: ASAP, Working hours: 35 hours per week
About the role: The Banking department's main responsibility is to deliver excellent customer service as well as market and promote products and services that the Bank offers to its customers whilst adhering to Head Office's and regulatory bodies' requirements. As an Associate Customer Service - Mandarin Speaking, you will play an important role in supporting the business growth across both existing client portfolios and new business. You will provide prompt and efficient customer service while assisting with day-to-day operations of the Banking department. This is a full time permanent position.
What You'll be Doing:
- Participate in marketing activities to achieve the targets of business development
- Act as primary point of contact for the customers and maintain customer relationships
- Process account opening applications
- Handle cash and other related duties as a cashier at closed counter
- Carry out the client on-boarding process and conduct Anti-Money Laundering (AML), Know Your Customer (KYC), Know Your Business (KYB) checks such as Customer Due Diligence (CDD) on new clients according to the Bank’s policies
- Request and obtain Source of Fund (SoF), Source of Wealth (SoW) from customers where appropriate
- Ensure all operational activities strictly adhere to the Bank’s internal guidelines, regulatory policies and procedures
- Assist with the preparation of business, statistical, AML, internal audit requirements and compliance requirements reports
- Act as cover for any other staff members when required
The Skills You'll Need to Succeed:
- Degree educated in Finance, Economics or other relevant subjects
- Experience in customer service, sales or marketing would be advantageous
- Experience in banking with exposure to areas of retail banking is preferred
- Knowledge of banking operations
- Knowledge of the regulatory and legislative requirements and industry practice for the financial crime disciplines, including fraud, sanctions and other related areas
- Excellent English and Mandarin communication skills
- Advanced Excel skills
- Team player who is able to work independently
- Good problem solving skills
Do you Compliance KYC, CDD, AML within Financial Service or Banking- in London employer: People First (Recruitment) Ltd
At People First (Recruitment) Ltd, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee well-being and professional growth. As a Senior HR Generalist in our London office, you'll have the opportunity to engage with diverse teams across Europe, driving impactful change while enjoying flexible working arrangements. With competitive compensation and the potential for career advancement, this role offers a meaningful pathway to contribute to global HR initiatives in a supportive environment.
Contact Details:
People First (Recruitment) Ltd Recruitment Team
