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For Companies At a Glance
- Tasks: Provide top-notch customer service and handle cash transactions in a banking environment.
- Company: Join People First, a diverse recruitment agency committed to inclusivity and equal opportunities.
- Benefits: Earn up to £34k, with potential for permanent placement and a supportive team culture.
- Why this job: Gain valuable banking experience while helping customers and developing your skills in a dynamic setting.
- Qualifications: Fluent in Cantonese and English; customer service experience in banking preferred.
- Other info: This is a fully on-site, 12-month temporary role with opportunities for growth.
The predicted salary is between 24000 - 34000 £ per year.
The Skills You'll Need: Fluent Cantonese and English. Customer service experience in Banking, ideally as a Bank Teller.
Your New Salary: up to £34k depending on experience.
Location: London.
Job Status: Fully on site. 12 months temps, with possibility to extend or go permanent depending on business needs and performance.
Summary:
- To provide all cashier services and handle cash accurately.
- To provide existing and potential customers the best experience at the Bank.
- To provide quality customer services in accordance with the Bank’s policy and procedures.
- To recognise customers’ needs and develop new business for the Bank to achieve sales target.
- To support all designated areas within the branch operations where service or assistance is required.
What You'll be Doing:
Process:
- To accurately complete or input data and made amendment on screen and records.
- To maintain Clear Desk policy.
- To keep clear records of transactions/processes.
- To exercise due diligence and care in handling transactions.
People:
- To ask for help and support where necessary.
- To maintain good team work and work relationship with colleagues and other departments.
Customer:
- To have full understanding of the products and services before selling it to customers.
- Fully explain the products and services to customers by using a customer checklist and interview observation checklist.
- To ensure customers made aware of all the product details by signing the agreement.
- Resolve customers’ queries/concerns/complaints and provide relevant information and support.
Compliance & Risk Management:
- Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity.
- Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work.
The Skills You'll Need to Succeed:
- Fluent in speaking Cantonese and English; Mandarin is a bonus but not essential.
- Knowledge of opening new accounts, bank products, safe deposit boxes, cash handling and basic cashier area operation.
- Knowledge of accounting terminology.
- Good Communication and Interpersonal Skills.
- Able to deliver tidy, neat and accurate work output.
- Effectively organize the assigned work and manage the time to meet the standards or goals established for the job.
People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.
Cantonese speaking Customer Service Representative, Banking employer: People First (Recruitment) Ltd
Contact Detail:
People First (Recruitment) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cantonese speaking Customer Service Representative, Banking
✨Tip Number 1
Brush up on your Cantonese and English language skills, especially in a customer service context. Practising common banking phrases and scenarios can help you communicate effectively with customers.
✨Tip Number 2
Familiarise yourself with the banking products and services offered by the institution. Understanding these will enable you to provide accurate information and enhance the customer experience.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Prepare for situational interview questions that focus on customer service scenarios. Think of examples from your past experiences where you successfully resolved customer issues or improved service quality.
We think you need these skills to ace Cantonese speaking Customer Service Representative, Banking
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight your customer service experience, particularly in banking. Emphasise your fluency in Cantonese and English, as well as any relevant skills that align with the job description.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for customer service and your understanding of banking products. Mention specific experiences where you successfully resolved customer queries or contributed to sales targets.
Highlight Relevant Skills: In your application, clearly outline your knowledge of bank operations, cash handling, and compliance with regulations. Use examples to demonstrate your communication and interpersonal skills, which are crucial for this role.
Follow Application Instructions: Ensure you send your CV as a Word document as specified in the job posting. Double-check that you meet all eligibility requirements, including the ability to work in the UK, before submitting your application.
How to prepare for a job interview at People First (Recruitment) Ltd
✨Brush Up on Banking Knowledge
Make sure you have a solid understanding of banking products and services, especially those relevant to the role. Familiarise yourself with common banking terms and processes, as this will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Language Skills
Since fluency in Cantonese and English is crucial for this role, be prepared to switch between languages during the interview. Practise common customer service scenarios in both languages to show your proficiency and comfort level.
✨Prepare for Customer Scenarios
Think of examples from your past experience where you successfully resolved customer issues or improved customer satisfaction. Be ready to discuss these situations and how they relate to the responsibilities of the role you're applying for.
✨Demonstrate Teamwork and Communication
Highlight your ability to work well within a team and communicate effectively with colleagues and customers. Prepare examples that showcase your interpersonal skills and how you've contributed to a positive team environment in previous roles.
