At a Glance
- Tasks: Support daily IT operations and ensure systems run smoothly while resolving user issues.
- Company: Join a leading bank with a commitment to diversity and inclusion.
- Benefits: Competitive salary, flexible shifts, and opportunities for professional growth.
- Other info: Work in a collaborative environment with excellent career advancement opportunities.
- Why this job: Be part of a dynamic team making a real impact in the banking sector.
- Qualifications: BSc in Computer Science and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 € per year.
Provide support to the daily operations. Ensure systems run smoothly, report and fix problems. Deal with user requests and provide first level of services in Help‑desk. Produce daily reports, confirmations and statements to users. Responsible for 1st line support verbally and via ticketing system, communicate with users for updates and progress of the support ticket. Perform routine IT operational tasks across both early and late shift schedules. Assemble and configure PC workstations and provide end‑user support by diagnosing and resolving helpdesk tickets. Involve in system infrastructure maintenance, configuring and updating. Identify and elevate infrastructure issues from reports.
What You’ll Be Doing
- Process T24 and satellite systems maintenance, user support.
- IT Infrastructure, Data Warehouse.
People
- Effectively liaise with staff from IT and other departments.
- Communicate with vendors and contractors.
Compliance & Risk Management
Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity. Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day‑to‑day work.
Skills You’ll Need to Succeed
- Qualification requirement: BSc in Computer Science
- Able to act swiftly to urgent situations, such as power cut and system failure.
- Able to work alone as well as part of a team.
- Good knowledge of Microsoft products.
- Good problem‑solving skills.
- Good organisational skill.
- Good communication skills.
- Maintaining and configuring Microsoft servers.
- Maintaining and configuring Linux servers.
- Basic programming and scripting skills.
People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.
Cantonese or Mandarin speaking IT Operator - Banking employer: People First (Recruitment) Ltd
As a leading employer in the banking sector, we pride ourselves on fostering a dynamic and inclusive work environment where IT Operators can thrive. Our commitment to employee growth is evident through ongoing training opportunities and a culture that values collaboration and innovation. Located in a vibrant city, we offer competitive benefits and a supportive atmosphere that empowers our team to deliver exceptional service while ensuring the smooth operation of critical systems.
Contact Detail:
People First (Recruitment) Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Cantonese or Mandarin speaking IT Operator - Banking
✨Tip Number 1
Network like a pro! Reach out to people in the banking and IT sectors on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Get a friend to throw some common IT operator questions your way, especially around problem-solving and user support scenarios. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Show off your tech skills! If you’ve worked on any relevant projects or have experience with Microsoft and Linux servers, be ready to discuss them in detail. Real-world examples can really make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are keen on joining us. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Cantonese or Mandarin speaking IT Operator - Banking
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights the skills and experiences that match the job description. We want to see how your background in IT aligns with the daily operations and support tasks mentioned.
Showcase Your Communication Skills:Since you'll be liaising with various teams and users, it's crucial to demonstrate your communication skills. Use clear and concise language in your application to reflect this ability.
Highlight Problem-Solving Experience:We love candidates who can think on their feet! Share examples of how you've tackled urgent IT issues or resolved helpdesk tickets in the past. This will show us you're ready for the challenges ahead.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at People First (Recruitment) Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft and Linux servers, as well as any relevant programming or scripting skills. Be ready to discuss how you've used these technologies in past roles, especially in troubleshooting and support scenarios.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled urgent IT issues in the past. Think about situations where you had to act quickly, like during a power cut or system failure, and be ready to explain your thought process and the outcome.
✨Communicate Like a Pro
Since this role involves liaising with various departments and users, practice clear and concise communication. You might even want to role-play some common helpdesk scenarios to demonstrate your ability to keep users informed and calm during support tickets.
✨Understand Compliance and Risk Management
Familiarise yourself with the regulations and guidelines that govern banking IT operations. Be prepared to discuss how you would ensure compliance in your daily tasks and how you would handle risk management in your role.
