Application Support Analyst - Portuguese speaking

Do you have the right skills and experience for this role? Read on to find out, and make your application.

The Skills You'll Need:

• Portuguese and English fluent.
• Science, technology, Engineering, or mathematics academic background, good communication skills.

Your New Salary: £30k with excellent benefits

Location: London

Permanent Hybrid (minimum 2 days per week in the office) but for the first 6 weeks the candidate will be expected in the office 5 days per week during the training period.

Start date: ASAP

Application Support Analyst - What You'll be Doing Each Day:

• Proactively monitor the production services.
• Provide first line support to customers.
• Assist in the creation of a knowledge base to mitigate the number of escalations to the second line team.
• Work with the Client Delivery team to ensure that they have satisfied all pre-production checks/tests before they are released into production.
• Work with the QA team on a rotational basis to assist with quality assurance cycles and to obtain pre-release knowledge of new releases.
• Work closely with internal project staff to ensure that all production requirements are flagged and dealt with during customer on-boarding, ensuring smooth transition into production and to enhance the customer’s perception and experience of the service.
• Work with, and communicate to, all customers and internal technical staff during implementations.
• Deal with service incidents that arise and work to achieve a positive outcome in the shortest possible timeframe.
• Maintain company’s reputation for high-quality service support and delivery.
• Contribute to all aspects of general business improvement.

Application Support Analyst - The Skills You'll Need to Succeed:

• Good technical background. Most desirable is experience of databases/SQL (ability to create and run own queries), MQ (any variant), SWIFT, ISO15022, ISO20022, FIX, XML, messaging authentication/certification techniques and secure FTP environments.
• Application support and operations in a client facing, financial environment.
• Experience of project delivery life-cycles, in accordance with industry best practice.
• Knowledge of ITIL is beneficial.
• Knowledge of Salesforce is an advantage.
• Business Level written and spoken English skills essential.
• Team player in multi-disciplined environment.
• Passionate about quality and 'getting it right’.
• Highest levels of professionalism, honesty and integrity.
• Willing to pursue a problem through to root cause identification.
• Attention to detail.
• Balanced individual able to critically appraise own strengths and weaknesses.
• Needs to be able to hold their corner and to be able to deal with a spirited work environment.
• Flexible attitude and willingness to work alternative shift pattern, including night shift, should that be necessary (especially during training period).

Working hours:

• Day Shift Early: 07:30 to 16:00 Monday to Friday, with 1 hour break (7.5 hours work). On Friday, you may be asked to perform late shift 15:30 to 00:00, with 1 hour break (7.5 hours work).
• Day Shift Regular: 09:00 to 17:30 Monday to Friday, with 1 hour break (7.5 hours work). On Friday, you may be asked to perform late shift 15:30 to 00:00, with 1 hour break (7.5 hours work).
• Day Shift Late: 15:30 to 00:00 Sunday to Thursday, with 1 hour break (7.5 hours work).

Please note that although you are on a Day Shift contract, you will be required to occasionally work on the Night Shift 23:30 to 08:00, as is currently the case. Occasional weekend and Bank Holiday working will be required for which time off in lieu or payment at the approved daily rate will be given.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.