At a Glance
- Tasks: Support users with IT issues and manage service desk operations.
- Company: Dynamic banking environment seeking tech-savvy individuals.
- Benefits: Competitive salary, permanent position, and opportunities for growth.
- Other info: Office-based role with immediate start and career advancement potential.
- Why this job: Join a vibrant team and enhance your IT skills in a supportive setting.
- Qualifications: Fluent in Mandarin and English with helpdesk experience.
The predicted salary is between 40500 - 49500 £ per year.
The Skills You'll Need:
- Mandarin and English fluent.
- Solid helpdesk support, user account administration, IT assets management, meeting support, vendor coordination, and IT operations monitoring.
Your New Salary: Competitive Depending on experience
Fully office based
Start: ASAP
Permanent
Reports to: Deputy Head of IT
What You'll be Doing Each Day:
- Responsible for user support.
- Assisting employees with desktop setup, computer configuration, phone and network connection, software installation, system access provisioning, etc.
- Manage service desk mailbox, and assign tickets (both hotline and mailbox), responsible for escalation management, including identifying complex issues and escalating to specialized teams such as infrastructure team, security team and application team, as well as head and deputy head of IT.
- Responsible for documenting solutions in a knowledge base and providing basic user training to prevent recurring issues.
- Responsible for provisioning new employee onboarding, for AD and business system.
Mandarin speaking IT Operator - Banking employer: People First Careers
At People First, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values diversity and fosters employee growth. Located in Hampshire, our team enjoys a collaborative environment where innovation is encouraged, and opportunities for professional development are abundant, making it an ideal place for those seeking meaningful and rewarding employment as a Service Coordinator.
We think you need these skills to ace Mandarin speaking IT Operator - Banking
Fluency in Mandarin and English
Helpdesk Support
User Account Administration
IT Assets Management
Meeting Support
Vendor Coordination
IT Operations Monitoring
