At a Glance
- Tasks: Deliver top-notch customer service and support business growth in a dynamic banking environment.
- Company: Join a leading bank with a focus on innovation and customer satisfaction.
- Benefits: Competitive salary, 12-month contract, and opportunities for professional development.
- Other info: Inclusive workplace culture that values diversity and offers career growth.
- Why this job: Make a real impact while using your Mandarin skills in a vibrant team.
- Qualifications: Fluent in Mandarin, with customer service experience preferred; banking knowledge is a plus.
The predicted salary is between 27000 - 33000 £ per year.
The Skills You'll Need:
- Mandarin to a native level
- Customer service/sales/marketing experience, with banking or retail banking experience preferred
Your New Salary: Depending on experience
Location: London Office based
Contract: 12 months fixed term (Maternity Cover)
Start: ASAP
Working hours: 35 hours per week
About the role:
The Banking department's main responsibility is to deliver excellent customer service, as well as market and promote products and services that the Bank offers to its customers, whilst adhering to Head Office and regulatory requirements. You will play an important role in supporting business growth across both existing and new client portfolios. You will provide prompt and efficient customer service while assisting with the day-to-day operations of the department.
What You'll be Doing:
- Participate in marketing activities to achieve business development objectives
- Act as the primary point of contact for customers and maintain strong customer relationships
- Process account opening applications
- Handle cash and other related duties as a cashier at the closed counter
- Carry out the client onboarding process and conduct Anti-Money Laundering (AML), Know Your Customer (KYC) and Know Your Business (KYB) checks, including Customer Due Diligence (CDD) on new clients
- Request and obtain Source of Funds (SoF) and Source of Wealth (SoW) information from customers where appropriate
- Ensure all operational activities comply with the Bank's internal guidelines, regulatory policies and procedures
- Assist with the preparation of business, statistical, AML, internal audit and compliance reports
- Provide cover for other team members when required
- Undertake other relevant duties as required by the department
The Skills You'll Need to Succeed:
- Degree educated in Finance, Economics or another relevant subject
- Experience in customer service, sales or marketing would be advantageous
- Previous banking experience, particularly exposure to Retail Banking, is preferred
- Knowledge of banking operations
- Knowledge of regulatory and legislative requirements and industry practices relating to financial crime, including fraud, sanctions and other related areas
- Excellent English and Mandarin communication skills
- Advanced Excel skills
- Strong team player with the ability to work independently
- Good problem-solving skills
- Strong attention to detail and ability to work accurately in a regulated environment
We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.
Mandarin Speaking Associate Customer Service in London employer: People First Careers
At People First, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values diversity and fosters employee growth. Located in Hampshire, our team enjoys a collaborative environment where innovation is encouraged, and opportunities for professional development are abundant, making it an ideal place for those seeking meaningful and rewarding employment as a Service Coordinator.
StudySmarter Expert Advice🤫
We think this is how you could land Mandarin Speaking Associate Customer Service in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like People First Careers.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like People First Careers. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Mandarin Speaking Associate Customer Service in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to People First Careers.
How to prepare for a job interview at People First Careers
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in People First Careers's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services People First Careers offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
