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Ref: 23496
The Skills You'll Need: Fluent Cantonese and English. Working experience in E-channel Operations, Digital Banking, or Card Management
Your New Salary: Up to £50k, depending on experience
Job Status: Permanent, hybrid working with 4 days in the office
Location: Central London
Assistant E-Channel Manager - Summary:
Support the E-Channel Manager in managing daily operations of online banking and debit card platforms.
Assist in planning, implementing, and monitoring e-channel projects and initiatives.
Coordinate with IT and vendors for system maintenance, updates, and issue resolution.
Monitor system performance and prepare regular operational and performance reports.
Support process improvement and customer experience enhancement activities.
Ensure compliance with security and regulatory requirements.
Provide guidance and support to E-Channel Officers in executing operational tasks.
Contribute to the development and testing of new features and services.
Assistant E-Channel Manager - What You'll be Doing:
Process
Support the E-Channel Manager in managing daily operations and system performance for online banking and debit card platforms.
Assist in planning and executing e-channel projects and system upgrades.
Monitor key performance indicators and ensure timely resolution of operational issues.
Coordinate system testing, enhancements, and process documentation.
People
To ensure good working relationship within the team and other departments in order to enhance work efficiency and avoid misunderstanding.
To provide feedback to the team regularly to ensure expectation and current performance level are effectively communicated.
Supervise and guide E-Channel Officers to ensure efficient execution of daily operations.
Facilitate knowledge sharing and training within the e-channel team.
Customer
Monitor customer feedback and service requests to improve satisfaction levels.
Ensure co...
Cantonese speaking Assistant E-Channel Manager (Banking) employer: People First Careers
At People First, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values diversity and fosters employee growth. Located in Hampshire, our team enjoys a collaborative environment where innovation is encouraged, and opportunities for professional development are abundant, making it an ideal place for those seeking meaningful and rewarding employment as a Service Coordinator.
