At a Glance
- Tasks: Assist customers with banking services and maintain strong relationships.
- Company: Dynamic banking firm focused on customer service and innovation.
- Benefits: Competitive salary, supportive team environment, and career growth opportunities.
- Other info: Office-based role in Birmingham with a focus on teamwork and organisation.
- Why this job: Join a vibrant team and make a difference in customer experiences.
- Qualifications: Fluent in Mandarin and English, with customer service experience.
The predicted salary is between 27409 - 33499 £ per year.
The Skills You'll Need:
- Mandarin to a native level
- Experience in customer service, sales or marketing
Your New Salary: Depending on experience
Office based
Perm
Start: ASAP
Working hours: 35 hours per week
Location: Birmingham
Report to: Team Lead
What You'll be Doing:
- Process new account applications, closure of accounts, and change of customer information
- Handle customer enquiries at the front office professionally and in a timely manner
- Maintain customer relationship and cross-sell relevant products and services
- Deal with cash and non-cash transactions at the front office and assist customers with any related enquiries
- Collect, check, and ensure safe keeping of cash and cheques
- Promote products and services to potential clients
- Deal with post returned and daily overdraft reports
- Ensure all activities meet the Bank’s internal policies, procedures, and other regulatory requirements at all times
The Skills You'll Need to Succeed:
- Degree educated preferably in Finance, Economics, Accounting, or other relevant subject
- Proven track record in similar business stream
- Knowledge of Retail Banking products is preferred
- Knowledge of compliance and regulatory requirements is preferred
- Excellent English and Mandarin written and verbal communication skills
- Sales and marketing skills
- Problem solving and analytical skills
- Highly organised
- Attention to detail
- Team player who is able to work independently
- Proficient in MS Office (Word, Excel, PowerPoint)
Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.
People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.
Mandarin Speaking Assistant Customer Service-Banking in Birmingham employer: People First Careers
At People First, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values diversity and fosters employee growth. Located in Hampshire, our team enjoys a collaborative environment where innovation is encouraged, and opportunities for professional development are abundant, making it an ideal place for those seeking meaningful and rewarding employment as a Service Coordinator.
StudySmarter Expert Advice🤫
We think this is how you could land Mandarin Speaking Assistant Customer Service-Banking in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at People First Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like People First Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Mandarin Speaking Assistant Customer Service-Banking in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to People First Careers:Your cover letter is your chance to shine! Tell us why you want to work at People First Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at People First Careers!
How to prepare for a job interview at People First Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
