At a Glance
- Tasks: Lead training and development to create exceptional guest experiences in a vibrant hospitality environment.
- Company: Join a dynamic hotel committed to gracious service and a culture of Fun, Love, and Energy.
- Benefits: Competitive salary, service charge, mental health support, and professional development opportunities.
- Other info: Exciting growth opportunities within People & Development and access to global Marriott discounts.
- Why this job: Make a real impact by inspiring teams and enhancing guest experiences every day.
- Qualifications: Experience in hospitality, training, and strong communication skills are essential.
The predicted salary is between 45000 - 45000 £ per year.
The F&B Trainer/ HR Generalist plays a critical role in bringing our vision to life: “Gracious service, created through a culture of Fun, Love and Energy; delivering breathtaking hospitality and success.” This role is responsible for embedding a culture of gracious service across the hotel by translating our values into everyday behaviours, team interactions, and guest experiences. Through innovative, experiential learning and consistent on-the-floor coaching, the Service Excellence Trainer ensures that every moment reflects our commitment to excellence. Working at the heart of the operation, this role connects people, service, and standards—ensuring that what we believe in is clearly seen and felt by every guest.
Key Responsibilities
- Embedding Service Excellence & Culture
- Champion our values by ensuring Teamwork, Communication, Passion, Respect and Learning are consistently reflected in guest service behaviours.
- Translate our vision of Fun, Love and Energy into tangible, day-to-day service standards.
- Act as a role model for gracious service—demonstrating attention to detail, empathy, and positivity in every interaction.
- Build strong relationships across departments, reinforcing a sense of shared accountability and community.
- Maintain a visible presence on the floor, delivering real-time coaching that is constructive, honest, and supportive.
- Inspire teams to take pride in their role and deliver brilliant, personalised guest experiences.
- Training Design & Delivery
- Design and deliver innovative, experiential training programmes that reflect our commitment to service excellence and continuous improvement (Learning).
- Create training experiences that are engaging, practical, and infused with energy, positivity, and purpose.
- Deliver training across multiple formats: On-the-job coaching, Classroom sessions, Informal learning moments, Online Learning, Multi-media resources.
- Continuously evolve training to maintain our competitive edge in delivering breathtaking hospitality.
- L&D Operations & Stakeholder Collaboration
- Partner with operational leaders to identify training needs and co-create innovative solutions.
- Liaise with third-party providers and platforms, including: External training partners, LMS and Marriott platforms, Engagement and AI tools.
- Ensure all learning initiatives are aligned, inclusive, and support a culture of continuous learning and improvement.
- Contribute to the wider People & Development agenda, with opportunities to build generalist HR capability.
You are
- Deeply passionate about guest service and the details that create exceptional experiences.
- Naturally able to ignite energy and positivity in others.
- A believer in the power of team connection and shared success.
- Someone who communicates with authenticity, honesty, and warmth.
- Someone who leads with kindness, empathy, and inclusivity.
- Driven by personal and professional growth—for yourself and others.
- Someone who thrives in a hands-on, on-the-floor coaching environment.
Experience & Skills
- Previous experience in a guest-facing hospitality role (ideally Food & Beverage).
- Experience in training, coaching, or mentoring others.
- Strong facilitation and interpersonal communication skills.
- Ability to engage and inspire diverse teams.
- Creative and forward-thinking approach to learning design.
- Highly enthusiastic with a passion for excellent service.
Development Opportunities
- Broaden experience within People & Development / HR.
- Contribute to leadership and organisational development programmes.
- Access to professional development, including CIPD pathways.
Package & Benefits
- Salary: circa £45k (DOE).
- Service Charge: circa £5,000 annually.
- Medicash (including online & in-person mental health support).
- Mintago Financial Wellbeing platform (including FCCA support).
- Annual Health Check.
- Tastecard.
- Tax-free childcare scheme.
- Tech scheme.
- Cycle to work scheme.
- Apprenticeships & L&D development opportunities (including CIPD).
- Worldwide Marriott discounts & lifestyle benefits.
- Pension: 3% employer contribution (based on 5% employee contribution).
People and Development Coordinator in London employer: People & Development
As a People and Development Coordinator at our vibrant hotel, you will be part of a dynamic team that champions a culture of Fun, Love, and Energy, ensuring every guest experiences our commitment to gracious service. We offer a supportive work environment with extensive training and development opportunities, including access to professional pathways like CIPD, alongside competitive benefits such as a generous salary, service charge, and wellness support. Join us in creating breathtaking hospitality while growing your career in an engaging and inclusive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land People and Development Coordinator in London
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
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Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at People & Development!
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Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at People & Development.
We think you need these skills to ace People and Development Coordinator in London
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at People & Development. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to People & Development and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at People & Development. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to People & Development's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at People & Development
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with People & Development.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
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A full-time HR role at People & Development will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
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Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact People & Development and how you would contribute to adapting HR strategies.
