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- Tasks: Support community services with admin tasks and deliver top-notch customer service.
- Company: Join the Shire of Derby/West Kimberley, a vibrant and welcoming community.
- Benefits: Enjoy 5 weeks annual leave, flexible work options, and free pool access.
- Other info: Join a supportive team focused on personal growth and community spirit.
- Why this job: Make a real impact while experiencing stunning landscapes and rich Indigenous culture.
- Qualifications: Experience in admin roles and strong communication skills are essential.
The predicted salary is between 80000 - 80000 ÂŁ per year.
Shire of Derby/West Kimberley encompasses the towns of Derby, Fitzroy Crossing, Camballin, and 54 Aboriginal Communities throughout the region. Living in Derby and Fitzroy Crossing offers a relaxed and vibrant lifestyle, with a wide range of leisure activities such as exceptional fishing, boating, sightseeing, community events, and sports. The locals are known for their warm and welcoming nature, making it easy to feel at home. This region is also home to breathtaking and untouched wilderness areas, including the iconic Buccaneer Archipelago, Gibb River Road, Fitzroy River, and Geikie Gorge. If you’re eager to experience the beauty of the wet season and immerse yourself in the rich Indigenous culture, this is the perfect opportunity.
At the Shire, we value the unique backgrounds, experiences, and contributions that each person brings to our community. We encourage and celebrate diversity, welcoming applications from Aboriginal people, those identifying as LGBTQIA+, women, individuals of all ages, people with disabilities, and culturally and linguistically diverse individuals. Our aim is to create a workforce that reflects the community in which we live.
Benefits of Working in the Shire:
- Work-Life Balance: Enjoy a relaxed lifestyle with access to nature and outdoor activities, allowing for a fulfilling work-life balance.
- Cultural Enrichment: Gain a deeper understanding of Aboriginal culture by working closely with local communities and participating in cultural events.
- Natural Beauty: Be surrounded by stunning landscapes and explore some of Australia's most pristine wilderness areas during your time off.
- Community Spirit: Join a close-knit, welcoming community where you can form lasting friendships and feel a strong sense of belonging.
- Personal Growth: Experience living and working in a unique environment that fosters both personal and professional development.
- 5 Weeks Annual Leave: Benefit from an extended leave package, giving you more time to relax and recharge.
- Up to 7% Council-Matching Super Contributions: Boost your retirement savings with generous employer contributions.
- Novated Leasing: Enjoy the convenience and tax advantages of novated leasing for your vehicle.
- Employee Assistance Program (EAP): Access professional support for your mental health and well-being.
- Free Pool Entry: Enjoy free access to the local pool following your probation period, encouraging an active lifestyle.
If you're ready to embark on a rewarding adventure in one of Australia’s most beautiful and culturally rich regions, apply now!
Description
We are seeking a motivated and customer focused Administration and Customer Service Officer to support Shire service delivery across Tourism, Library, Pool, Facilities and Administration. This is a varied, front facing role where you will be a key point of contact for the community while providing high quality administrative support. You’ll thrive if you enjoy variety, take pride in accuracy, and value delivering professional, friendly service every day.
About the Role:
You will play a key role in delivering quality administrative services, handling documents, supporting meetings, and assisting both staff and the public with courteous and efficient service. This position requires flexibility, attention to detail, and a dedication to continuous improvement in our administration processes.
What You'll Be Doing:
- Providing administrative support including document management and correspondence.
- Respond to enquiries and direct requests across a range of Shire services.
- Provide professional front of house and phone based customer service.
- Assisting with scheduling, travel arrangements, and event coordination.
- Maintaining accurate records in compliance with local government standards.
- Supporting the Shire's commitment to transparency, integrity, and community focused service.
Why Work With Us?
Based in Derby, we offer a competitive salary package of $80,195 (Including allowances), five weeks annual leave, salary packaging options and the opportunity to work flexibly, including a 4 day work week by agreement. You’ll be part of a supportive, values driven team with a strong focus on community, professional development and career progression, and you’ll have the chance to make a genuine impact in a regional setting. Housing support may also be considered for the right applicant.
To Apply
To apply submit a cover letter of no more than two (2) pages, addressing the selection criteria and a current resume with two relevant professional references through the Shire of Derby/West Kimberley career portal.
Skills And Experiences
Essential:
- Experience in administration or office support roles.
- Experience handling confidential information, with high standards of integrity and discretion.
- Good written and verbal communication skills; able to work effectively as part of a team.
- Competence in Microsoft Office.
- Strong organisational and time management skills, with ability to adapt to changing tasks or priorities as required.
- Current “C” Class Driver’s Licence.
Desirable:
- Knowledge of local government procedures and statutory requirements.
- Experience or training in a customer service or administrative field.
- Business Administration Certificate II or similar level of experience.
Administration and Customer Service Officer in Derby employer: People & Culture
Contact Detail:
People & Culture Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration and Customer Service Officer in Derby
✨Tip Number 1
Get to know the Shire of Derby/West Kimberley! Research their values, community initiatives, and local culture. This will help you connect with the interviewers and show that you're genuinely interested in being part of their vibrant community.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees of the Shire on LinkedIn. Ask them about their experiences and any tips they might have for your application process. It’s a great way to get insider info and make a good impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and contributing to the community spirit.
We think you need these skills to ace Administration and Customer Service Officer in Derby
Some tips for your application 🫡
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Make sure to address the selection criteria directly and showcase how your skills align with the role. Keep it concise, engaging, and let your personality come through!
Tailor Your Resume: Don’t just send out the same old resume! Tailor it to highlight your relevant experience in administration and customer service. Use keywords from the job description to show we’re looking for someone just like you!
Showcase Your Communication Skills: Since this role involves a lot of interaction with the community, make sure your written application reflects your strong communication skills. Clear, professional language will help us see you as a great fit for our team!
Apply Through Our Website: We encourage you to apply through our career portal! It’s the easiest way for us to receive your application and ensures you don’t miss any important details about the role. Plus, we love seeing applications come through our site!
How to prepare for a job interview at People & Culture
✨Know Your Community
Familiarise yourself with the Shire of Derby/West Kimberley and its unique culture. Understanding local events, community spirit, and the significance of Aboriginal culture will show your genuine interest in the role and the community you'll be serving.
✨Highlight Your Customer Service Skills
Prepare specific examples from your past experiences that demonstrate your ability to provide excellent customer service. Think about times when you handled difficult situations or went above and beyond for a customer, as this role is all about delivering friendly and professional service.
✨Showcase Your Organisational Skills
Since the role involves various administrative tasks, be ready to discuss how you manage your time and stay organised. Bring up any tools or methods you use to keep track of tasks and ensure accuracy in your work, as these are key to succeeding in this position.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could include inquiries about the team dynamics, opportunities for professional development, or how the Shire supports its employees in maintaining a work-life balance. It shows you're engaged and serious about the role.