At a Glance
- Tasks: Provide frontline IT support and resolve user issues across devices and applications.
- Company: Join a dynamic tech team in Kallang with a focus on innovation.
- Benefits: Enjoy a competitive salary, medical benefits, and 14 days annual leave.
- Other info: Work in a hybrid environment with opportunities for growth and learning.
- Why this job: Kickstart your career in IT and make a real difference for users every day.
- Qualifications: Experience with Microsoft Azure, Google Workspace, and basic troubleshooting skills.
The predicted salary is between 33600 - 36000 £ per year.
Work Summary
Salary: $2800 - $3000
Location: Kallang, Alexandra, Tuas
Working hours: 9am to 6pm, Monday to Friday
Benefits: AWS, medical benefits, overtime pay, transport allowance, 14 days annual leave
Provide frontline end-user support across devices, core productivity tools, and basic connectivity issues. Deliver fast resolution for common incidents/requests, execute onboarding/offboarding SOPs, and ensure clean ticket documentation and escalation.
Key responsibilities
- Handle Level 1 remote helpdesk tickets: password resets, access issues, device setup, basic application issues, and user how-to requests.
- Support end-user devices (PCs, laptops, mobile devices, printers) including basic diagnostics and peripheral checks.
- Perform basic operating system support (Windows and macOS) and standard software installation/configuration (e.g., Microsoft Office).
- Configure user-side email, printers, and shared drive access; troubleshoot common Outlook profile and mailbox issues where applicable.
- Perform basic network troubleshooting on the endpoint side: LAN/Wi-Fi connectivity checks, IP conflicts, and VPN connectivity support.
- Run antivirus scans and conduct basic malware response steps; escalate security concerns per procedure.
- Support video conferencing tools (Microsoft Teams, Zoom) and basic meeting room user experience issues.
- Perform basic firewall/router checks such as reboot and health verification (no advanced configuration) when instructed and approved.
- Maintain IT asset tagging, inventory logging, and update records for device handovers.
- Log incidents accurately, follow ticketing discipline, and escalate to Level 2 or vendors with complete troubleshooting notes and evidence.
- Hands-on experience with Microsoft Azure, Google Drive / Google Workspace, Active Directory, or similar cloud and user administration platforms is required.
Additional requirements
- Able to communicate in English and Chinese (to liaise with Chinese-speaking stakeholders).
- Comfortable working in hybrid and client-facing environments.
- Able to start work immediately or within short notice.
IT Support Engineer (Level 1) in London employer: People Connects Pte Ltd
As an IT Support Engineer at our Kallang, Alexandra, and Tuas locations, you will thrive in a dynamic work culture that prioritises employee well-being and professional growth. With competitive benefits including AWS, medical coverage, and generous annual leave, we foster an environment where your contributions are valued and recognised. Join us to be part of a supportive team that encourages skill development and offers unique opportunities to engage with diverse technologies and clients.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer (Level 1) in London
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the hunt for an IT Support Engineer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on common Level 1 support scenarios. Think about how you'd handle password resets or basic connectivity issues, and be ready to demonstrate your problem-solving skills on the spot.
✨Tip Number 3
Don’t forget to showcase your hands-on experience with tools like Microsoft Azure and Google Workspace during interviews. We want to see how you can hit the ground running and support our end-users effectively!
✨Tip Number 4
Apply through our website for the best chance of landing that job! It shows you're serious about joining us and makes it easier for our hiring team to find your application.
We think you need these skills to ace IT Support Engineer (Level 1) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience for the IT Support Engineer role. Focus on your skills with end-user support, device troubleshooting, and any experience with Microsoft Azure or Active Directory. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background makes you a great fit for us. Don’t forget to mention your ability to communicate in English and Chinese, as that’s a big plus for us.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've resolved common IT issues in the past. Whether it's password resets or basic network troubleshooting, we love to see how you tackle challenges head-on!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at People Connects Pte Ltd
✨Know Your Tech Basics
Brush up on your knowledge of common IT support tasks like password resets, device setups, and basic troubleshooting. Be ready to discuss how you would handle typical Level 1 tickets, as this will show your understanding of the role.
✨Showcase Your Communication Skills
Since you'll be dealing with end-users, it's crucial to demonstrate your ability to communicate clearly and effectively. Practice explaining technical issues in simple terms, and be prepared to share examples of how you've helped users in the past.
✨Familiarise Yourself with Tools
Make sure you're comfortable with the tools mentioned in the job description, like Microsoft Teams, Zoom, and any ticketing systems. If you have experience with Microsoft Azure or Google Workspace, be ready to talk about it!
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to think on your feet. Prepare by thinking through common issues you might face, like connectivity problems or software installation, and how you would resolve them step-by-step.
