At a Glance
- Tasks: Provide frontline IT support and resolve user issues across devices and applications.
- Company: Join a dynamic team in a fast-paced tech environment.
- Benefits: Enjoy competitive salary, medical benefits, and generous annual leave.
- Other info: Hybrid work environment with opportunities for growth and learning.
- Why this job: Kickstart your career in IT and make a real difference for users.
- Qualifications: Experience with Microsoft Azure, Google Workspace, and strong communication skills.
The predicted salary is between 2800 - 3000 £ per month.
Work Summary
Salary: $2800 - $3000
Location: Kallang, Alexandra, Tuas
Working hours: 9am to 6pm, Monday to Friday
Benefits: AWS, medical benefits, overtime pay, transport allowance, 14 days annual leave
Provide frontline end-user support across devices, core productivity tools, and basic connectivity issues. Deliver fast resolution for common incidents/requests, execute onboarding/offboarding SOPs, and ensure clean ticket documentation and escalation.
Key responsibilities:
- Handle Level 1 remote helpdesk tickets: password resets, access issues, device setup, basic application issues, and user how-to requests.
- Support end-user devices (PCs, laptops, mobile devices, printers) including basic diagnostics and peripheral checks.
- Perform basic operating system support (Windows and macOS) and standard software installation/configuration (e.g., Microsoft Office).
- Configure user-side email, printers, and shared drive access; troubleshoot common Outlook profile and mailbox issues where applicable.
- Perform basic network troubleshooting on the endpoint side: LAN/Wi-Fi connectivity checks, IP conflicts, and VPN connectivity support.
- Run antivirus scans and conduct basic malware response steps; escalate security concerns per procedure.
- Support video conferencing tools (Microsoft Teams, Zoom) and basic meeting room user experience issues.
- Perform basic firewall/router checks such as reboot and health verification (no advanced configuration) when instructed and approved.
- Maintain IT asset tagging, inventory logging, and update records for device handovers.
- Log incidents accurately, follow ticketing discipline, and escalate to Level 2 or vendors with complete troubleshooting notes and evidence.
- Hands-on experience with Microsoft Azure, Google Drive / Google Workspace, Active Directory, or similar cloud and user administration platforms is required.
Additional requirements:
- Able to communicate in English and Chinese (to liaise with Chinese-speaking stakeholders).
- Comfortable working in hybrid and client-facing environments.
- Able to start work immediately or within short notice.
IT Support Engineer (Level 1) employer: People Connects Pte Ltd
As an IT Support Engineer at our Kallang, Alexandra, and Tuas locations, you will join a dynamic team that values collaboration and innovation. We offer competitive salaries, comprehensive medical benefits, and generous annual leave, all within a supportive work culture that prioritises employee growth and development. With opportunities for hands-on experience in a hybrid environment, you will be well-equipped to advance your career while making a meaningful impact on our users' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer (Level 1)
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the hunt for an IT Support Engineer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on common Level 1 support scenarios. Think about how you'd handle password resets or basic connectivity issues, and be ready to demonstrate your problem-solving skills with real-life examples.
✨Tip Number 3
Don’t forget to showcase your hands-on experience with tools like Microsoft Azure and Google Workspace during interviews. We want to see that you’re not just familiar with them but can actually use them effectively in a support role.
✨Tip Number 4
Apply through our website for the best chance of landing the job! It shows you're serious about joining us and makes it easier for our team to spot your application among the rest.
We think you need these skills to ace IT Support Engineer (Level 1)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the IT Support Engineer role. We want to see how your background fits with our needs, so don’t be shy about showcasing your tech know-how!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. Keep it friendly and professional – we love a good personality!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled tech issues in the past. We’re looking for someone who can think on their feet and resolve problems quickly, so share those success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at People Connects Pte Ltd
✨Know Your Tech Basics
Brush up on your knowledge of common IT support tasks like password resets, device setups, and basic troubleshooting. Be ready to discuss how you would handle typical Level 1 tickets, as this will show your understanding of the role.
✨Showcase Your Communication Skills
Since you'll be dealing with end-users, it's crucial to demonstrate your ability to communicate clearly and effectively. Practice explaining technical issues in simple terms, especially since you'll need to liaise with Chinese-speaking stakeholders.
✨Familiarise Yourself with Tools
Get comfortable with the tools mentioned in the job description, like Microsoft Teams, Zoom, and any ticketing systems. If you can, try to have a hands-on experience with Microsoft Azure or Google Workspace to discuss during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions where you might need to troubleshoot a problem on the spot. Think through common issues you’ve encountered before and how you resolved them, as this will highlight your practical experience and problem-solving skills.
