Operations Manager - Edinburgh Milestone ARBD

If you are looking for a rewarding career and to work within an epic team that will help you grow and thrive, then you have come to the right place. Working within our Milestone ARBD service you can start your day knowing what you do really does make a difference!

At Penumbra, we strive to create a culture and environment where people feel valued and inspired to reach their own personal goals. Our fundamental priority is to provide support which is safe and promotes recovery, social inclusion, and citizenship for people with mental health challenges.

We recognise that the people we support have skills and experience that can bring about positive changes for themselves. Through an ethos of inclusion, equality and fairness, our staff are committed to promoting good mental health and wellbeing for people using our services.

Penumbra Mental Health offers a number of support services in the Edinburgh area including the Milestone ARBD Service. Penumbra Milestone is an alcohol-free 10 bedded step-down service providing short-term care for vulnerable men and women aged 18+ with a probable diagnosis of alcohol related brain damage (ARBD). Milestone is a partnership of Penumbra, NHS Lothian and Lothian City of Edinburgh Health & Social Care.

This joined-up approach is a strong example of health and social care resources being used efficiently and improves the care provided to people by drawing on the valuable range of skills in the Third Sector, NHS and Council Services.

The Service was designed to be a major part of a new way to address the needs of people with a likely diagnosis of ARBD. It is the first and only step-down residential service in the UK for people affected by ARBD. It has been evidenced to make tremendous positive changes in the lives of people referred to the Service.

The service has won The Scottish Health Award for Innovation in 2015, the UK Mental Health and Wellbeing Award for Most Innovative Intervention in 2020 and was shortlisted in The Scottish Health Awards category for Integration in 2021.

As well as improving individual’s lives, the Service has been successful in creating an innovative approach to relieve the pressures such individuals were placing on acute medical services due to delayed discharges. The Service is innovative in its purpose and design. It has been successful in creating a Recovery focused environment which is evidenced as achieving its goal of providing highly specialist assessment and treatment of ARBD and simultaneously reducing delayed discharges.

It must be remembered that our residents’ complexities are wide-ranging and there are numerous inherent high risks that require specialist management. Such risks include managing co-concurrent physical and mental illness e.g. Diabetes, Peripheral Neuropathy, Alcohol Liver Disease, Anxiety, Depression, Suicidality, PTSD, COPD, Asthma, Heart Disease etc.

A major factor in how these risks are effectively managed is connected to the range of expertise found within the Service. The staff team consists of highly specialist individuals from health and social care. There is a full medical review prior to discharge from hospital, a wide multi-disciplinary team to address the full range of possible requirements, knowledge and ability to access services to assist.

The service has information sharing protocols in place to allow the sharing of information according to GDPR. The culture and values of the service being non-hierarchical allows the partners to keep the resident at the centre and all support each other ensuring best practice. The service is regulated by the Care Inspectorate, and all staff are registered with appropriate regulatory bodies such as the Nursing and Midwifery Council and Scottish Social Services Council.

As the Operations Manager you will ensure that Penumbra’s core values and methodology are fully embedded within service delivery, promoting a personalised and recovery focused approach to enable people with the skills needed to live independently and meaningfully within the local community.

Using existing experience and knowledge of the social care environment, the postholder will seek to continually improve and develop services by promoting innovative ways of working and finding creative solutions to operational challenges. You will also play a lead role in working with our established formal partnerships and with other voluntary and statutory agencies to ensure our services deliver the best outcomes for our residents.

We want you to grow and thrive! We will support you on your own career path; developing new skills, accessing formal and informal learning experiences and providing opportunities to put your continual progress into practice.

If you want to inspire and be inspired every day. If you share our passion for exceptional support through creativity and collaboration. If you want to build your working life around meaningful connections with a pioneering charity who will value your contribution to our unique approach, then we want to hear from you.

As a mental health charity, we really value the wellbeing of our staff. That’s why we want you to know that you’ll be joining a friendly team, who will give you a supportive environment to help you thrive in your role, including all the training you need to feel confident and equipped.

We can offer you a tonne of employee benefits, and we can promise you’ll be inspired by some pretty amazing humans every single day.

For more information, including full job description and application/interview guidance, please download our recruitment pack.

We cannot consider CVs – all applications should go through the application process on our website. Only applications completed through our website will be considered. If you are unable to complete an online application, please contact us at recruitment@penumbra.org.uk and we can arrange for a paper copy to be sent out to you.

Please note that unfortunately we cannot offer visa sponsorship. We can only accept applications from applicants who currently have the legal right to work in the UK, or applicants who have already have an application in progress to obtain the legal right to work in the UK.

Updates and responses to applications will come from our recruitment system. These emails may go into your spam inbox so please check frequently for any updates on your application. To avoid this happening please add “Penumbra Careers” – recruitment@penumbra.org.uk to your contact list. You can also check the status of your application by logging into the careers portal. If you have not had any update on your application, please contact us at recruitment@penumbra.org.uk.

Penumbra is committed to supporting candidates with disabilities, neurodiverse candidates, and candidates with mental health conditions throughout the recruitment process. We will make any reasonable adjustments required to ensure a fair and inclusive process for all. If you think you require reasonable adjustments, please don’t hesitate to contact us at recruitment@penumbra.org.uk.