At a Glance
- Tasks: Create a welcoming environment and provide expert advice to customers.
- Company: Join Berghaus, a leading outdoor brand with a passion for adventure.
- Benefits: Flexible part-time hours, team spirit, and a chance to learn about outdoor gear.
- Other info: Help shape a new store in Manchester and be part of an exciting journey.
- Why this job: Be the face of Berghaus and help customers find their perfect outdoor gear.
- Qualifications: Retail experience is a plus, but enthusiasm and a love for the outdoors matter more.
The predicted salary is between 10.8 - 13.2 £ per hour.
We're Pentland Brands: a global family business behind some of the world's most iconic active and lifestyle brands. We bring integrity, energy and ambition to our work, setting high standards and striving to deliver great outcomes without ego. Bring Berghaus to life through product, people and the outdoor community. At Berghaus, product has to do more than look good. It has to work when conditions change, terrain gets tougher and every detail starts to matter.
As a Sales Associate, you are the face of Berghaus. You'll create a welcoming, engaging environment for every customer - offering expert advice, sharing product knowledge, and helping people find the right gear for their needs. This is a hands-on, customer-focused role where your energy and attitude make the difference.
What you'll be doing:
- Customer Experience
- Deliver friendly, confident, and authentic customer service
- Engage customers to understand their needs and recommend the right products
- Share product knowledge in a clear, relatable way (e.g. waterproofing, layering)
- Product & Brand Knowledge
- Build strong understanding of Berghaus products and technologies
- Represent the brand with enthusiasm and credibility
- Stay curious and up to date with new products and innovations
- Sales & Commercial Awareness
- Contribute to achieving store targets (sales, conversion, ATV)
- Support upselling and cross-selling through genuine recommendations
- Store Standards
- Maintain high standards of visual merchandising and store presentation
- Support stock replenishment, deliveries, and general store operations
- Help ensure the store is always clean, organised, and customer-ready
- Team Contribution
- Work collaboratively with the team to create a positive store environment
- Support colleagues during busy periods and contribute to team success
What you'll bring:
- Previous retail or customer-facing experience preferred (but not essential)
- Positive, approachable, and enthusiastic
- Passion for helping customers and delivering great service
- Interest in the outdoors or performance-led products
- Strong communication and people skills
- willingness to learn and develop product knowledge
- Team player with a proactive attitude
Why Berghaus?
Berghaus is a brand built for the outdoors, shaped by decades of innovation, exploration and a belief that great kit helps people go further. Our new Manchester store is an opportunity to bring that spirit to life in one of the UK's most dynamic cities, creating a space where customers discover technical product, get expert advice and connect with a brand that understands real life outside. Joining Berghaus Manchester means becoming part of something from the beginning. You'll help build the team, set the standard for service and storytelling, and create a store that customers trust, return to and see as part of their outdoor journey.
The Interview Process
- Talent Team Intro Call - A 15-minute video call with our Talent Team to get to know each other, talk through the role and your experience, and answer any questions you have.
- Experience Interview - A more in-depth interview (usually online) with the hiring manager to explore your skills, experience and approach, and how these align with the role, our principles, and our ways of working.
- Final Interview - A final in-person interview at our office, focused on deeper discussion and practical application, giving you the chance to meet more of the team and see Pentland Brands in action.
Part-Time Sales Assistant - Berghaus Retail Store in Manchester employer: PENTLAND
At Pentland Brands, we pride ourselves on being a global family business that champions innovation and performance in the world of active and lifestyle brands. As a Senior Global Product Marketing Manager at Speedo, you'll thrive in a collaborative and dynamic work culture that values integrity and ambition, while enjoying a range of benefits including hybrid working, flexible hours, and generous holiday allowances. With a strong focus on employee growth and development, this role offers you the opportunity to shape compelling product narratives that resonate with consumers and drive commercial success, all while being part of a brand that truly cares about helping people feel confident in the water.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Sales Assistant - Berghaus Retail Store in Manchester
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including PENTLAND, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Part-Time Sales Assistant - Berghaus Retail Store in Manchester
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like PENTLAND that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at PENTLAND will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about PENTLAND and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at PENTLAND
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at PENTLAND, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at PENTLAND!
