At a Glance
- Tasks: Manage customer accounts and ensure smooth order fulfilment with top-notch service.
- Company: Join Pentland Brands, a global family business with iconic active and footwear brands.
- Benefits: Enjoy competitive salary, discounts, flexible working, and health perks.
- Other info: Embrace a culture of respect, kindness, and proactive problem-solving.
- Why this job: Be part of a diverse team that values creativity, growth, and operational excellence.
- Qualifications: Strong organisational skills, excellent communication, and experience in order management preferred.
The predicted salary is between 28800 - 43200 £ per year.
We\'re Pentland Brands; a dynamic, global family business, and proud owners and licensees of many iconic active and footwear brands. With a community of over 1,300 team members worldwide, we embrace diversity and inclusion, and champion growth and development. Our success is built on teamwork, courage, innovation, and an unwavering commitment to excellence.
WHAT DOES THIS ROLE DO?
We are seeking a proactive and dedicated Customer Operations Executive to manage a portfolio of accounts and brands within our relevant channel. You\'ll be responsible for delivering exceptional service to our customers and internal stakeholders, ensuring a seamless flow from order placement to fulfilment while maintaining high standards of communication and support.
Responsibilities:
- Take ownership and represent your designated customer base, ensuring alignment with both customer and commercial needs.
- Work closely with key partners in your portfolio to maintain strong relationships and provide tailored support.
- Oversee order placement, order book management, stock allocation, and logistics, ensuring timely and efficient order fulfilment
- Monitor and address issues in customer orderbooks, using and promoting exception reports to streamline processes within your team.
- Organise, track, and fulfil in-season order requests accurately and on time.
- Manage stock allocation, logistics, and distribution requirements.
- Provide timely updates to customers, report on progress, and address any potential issues proactively.
- Identify, communicate, and resolve issues impacting Customer OTIF (On Time, In Full).
- Handle order cancellations, credits, debits, non-faulty returns, VAS, and distribution centre (DC) requirements.
- Strong organisational and time management skills
- Excellent communication and interpersonal abilities
- Experience with order management and logistics preferred
- Confident managing multiple accounts and priorities
- Proficient user of Excel
We want you to live our company principles, bringing a strong consumer focus, while always looking for ways to improve and grow in your role. Take ownership of your work and be proactive in solving problems whilst communicating openly and treating everyone with respect and kindness. And, of course, let your creativity shine by bringing your unique style and individuality to the Pentland Brands Team.
Customer Operations Executive | Sunderland | Employment type: (Permanent Contract, Full Time)
WHAT\'S IN IT FOR ME?
- Competitive salary + discretionary bonus
- 25 Days Holiday: Increases with length of service and the option to purchase additional days to suit your needs.
- Discounts: Brand discounts (including friends and family and JD Sports), Sample Sales, and other retail discounts and perks.
- Family-Friendly Benefits: Generous enhanced parental leave policies
- Health Perks: Choose from a variety of health-related perks including medical cash plan, critical illness cover, life assurance, gym and fitness discounts, dental insurance, eye care, and health screening to maintain your wellbeing.
- Travel Perks: Take advantage of our season ticket loan, cycle to work schemes, electric car schemes, and discounts on home charging units to support eco-friendly commuting.
- Flexible Working: We offer hybrid working and flexible working hours, allowing you to start your day earlier or later to help with commute costs or personal commitments.
- Chance to join our Charity, D&I and Sustainability employee networks.
We warmly welcome your application. #J-18808-Ljbffr
Customer Operations Executive in Sunderland employer: PENTLAND
At Pentland Brands, we pride ourselves on being a dynamic and inclusive family business that values teamwork, innovation, and personal growth. As a Customer Operations Executive in Sunderland, you'll enjoy a competitive salary, generous holiday allowances, and a range of health and travel perks, all while working in a supportive environment that champions diversity and encourages you to bring your unique style to the team. Join us to be part of a community that not only focuses on operational excellence but also invests in your professional development and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Executive in Sunderland
✨Tip Number 1
Familiarise yourself with the brands and products under Pentland Brands. Understanding their portfolio will help you tailor your conversations and demonstrate genuine interest during any interactions.
✨Tip Number 2
Brush up on your Excel skills, as proficiency in this tool is essential for managing order books and logistics. Consider taking a quick online course or tutorial to enhance your capabilities before applying.
✨Tip Number 3
Prepare examples of how you've successfully managed customer relationships in the past. Being able to share specific instances where you've resolved issues or improved processes will showcase your proactive approach.
✨Tip Number 4
Research the company's commitment to diversity and inclusion. Be ready to discuss how you can contribute to fostering an inclusive culture within the team, aligning with their values and principles.
We think you need these skills to ace Customer Operations Executive in Sunderland
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and required skills for the Customer Operations Executive position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service, order management, and logistics. Use bullet points for clarity and focus on achievements that demonstrate your organisational and communication skills.
Write a Tailored Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have successfully managed customer accounts or improved processes in previous roles, showcasing your proactive approach and problem-solving abilities.
Proofread Your Application:Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Customer Operations Executive role.
How to prepare for a job interview at PENTLAND
✨Showcase Your Organisational Skills
As a Customer Operations Executive, you'll need strong organisational abilities. Be prepared to discuss specific examples of how you've managed multiple accounts or projects simultaneously, highlighting your time management strategies.
✨Demonstrate Excellent Communication
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. Consider preparing examples of how you've successfully resolved customer issues or maintained relationships with stakeholders.
✨Familiarise Yourself with Order Management
Since experience with order management and logistics is preferred, brush up on relevant terminology and processes. Be ready to discuss any past experiences you have in this area, even if they were in different roles.
✨Emphasise Your Problem-Solving Skills
The role requires proactive problem-solving. Think of instances where you've identified issues and implemented solutions effectively. Be ready to share these examples during the interview to demonstrate your ability to take ownership of challenges.
