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- Tasks: Assist customers with bookings and check-ins while managing office duties.
- Company: Join Pentland Ferries, a key player in Orkney's transport sector.
- Benefits: Enjoy flexible weekend shifts and gain valuable customer service experience.
- Why this job: Be part of a dynamic team and enhance your communication skills in a vibrant environment.
- Qualifications: Reliability, good communication, and basic computer skills are essential.
- Other info: Weekend availability is a must; perfect for students seeking part-time work.
The predicted salary is between 24000 - 36000 £ per year.
Customer Services/Check-In Assistant Gills Bay, Orkney
Client:
Pentland Ferries
Location:
Orkney, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
bc0912494a95
Job Views:
5
Posted:
12.08.2025
Expiry Date:
26.09.2025
Job Description:
We are currently looking for a Customer Service/Check-In Assistant to work in our busy office in Gills Bay. (Weekend & Holiday work)
The main duties include making bookings for customers over the phone and in person, preparing information for sailings, and general office duties, as well as checking in passengers and issuing boarding passes.
Applicants should be reliable, accurate with information, and have good communication skills. Experience with computers is necessary.
Applicants must be available to work weekends plus holiday and sickness cover.
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CUSTOMER SERVICES/CHECK-IN ASSISTANT GILLS BAY employer: Pentland Ferries
Contact Detail:
Pentland Ferries Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CUSTOMER SERVICES/CHECK-IN ASSISTANT GILLS BAY
✨Tip Number 1
Familiarise yourself with the services offered by Pentland Ferries. Understanding their routes, schedules, and customer service policies will help you engage confidently during any interviews or discussions.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing common scenarios, such as handling bookings or addressing customer queries, can prepare you for the types of interactions you'll face in this role.
✨Tip Number 3
Highlight your availability for weekends and holiday cover in conversations with us. This shows your commitment to the role and willingness to meet the demands of a busy office environment.
✨Tip Number 4
If possible, visit Gills Bay and observe the check-in process. This hands-on experience can provide valuable insights into the role and demonstrate your genuine interest in working with us.
We think you need these skills to ace CUSTOMER SERVICES/CHECK-IN ASSISTANT GILLS BAY
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Service/Check-In Assistant position. Tailor your application to highlight relevant experience and skills.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and any relevant computer proficiency. Use bullet points for clarity and focus on achievements in previous roles.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills align with the job requirements, particularly your ability to handle bookings and check-ins efficiently.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Pentland Ferries
✨Showcase Your Communication Skills
As a Customer Service/Check-In Assistant, strong communication skills are essential. During the interview, make sure to articulate your thoughts clearly and listen actively. Practice common customer service scenarios to demonstrate how you would handle various situations.
✨Highlight Your Reliability
The role requires someone who is dependable, especially since you'll be working weekends and covering for holidays. Be prepared to discuss examples from your past experiences where you have shown reliability and commitment to your work.
✨Demonstrate Your Computer Proficiency
Since experience with computers is necessary for this position, be ready to talk about your technical skills. Mention any relevant software or systems you've used in previous roles, and if possible, provide examples of how you've efficiently handled bookings or data entry.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in customer service situations. Think of specific instances where you successfully resolved issues or improved customer satisfaction, and be ready to share these stories during the interview.