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- Tasks: Serve customers, identify vehicle parts, and manage orders efficiently.
- Company: Join Pentland Component Parts Ltd, a leading vehicle parts distributor with 40+ years of experience.
- Benefits: Enjoy a competitive salary, company pension, 28 days leave, employee discounts, and career growth.
- Why this job: Be part of a dynamic team focused on delivering top-notch service in a fast-paced environment.
- Qualifications: Experience in motor trade parts sales or customer service is preferred; must be organized and customer-focused.
- Other info: Work full-time with occasional Saturdays, earning overtime pay for extra hours.
The predicted salary is between 30000 - 31553 £ per year.
Parts Advisor Location: The job is primarily based at our Leith branch at 41 St Clair Street, Leith, Edinburgh, EH6 8LB. Salary: £30,000 to £31,553 – Salary is negotiable depending on experience + Overtime! Contract: Full Time, Permanent Hours: Monday to Friday 8am to 5pm with 1 to 2 Saturdays per month 8am to 12.30pm paid at time and a half Benefits : Company pension, 28 days annual leave (including bank holidays), employee discount scheme, career progression. Overtime, on average, is two Saturdays per month, paid at time and a half. We are Pentland Component Parts Ltd and we are recruiting! Pentland Component Parts Ltd is a specialist in vehicle parts distribution and has a vacancy and career opportunity in the position of Parts Advisor. The company is looking for a friendly and outgoing individual with previous experience in this role to join our team. As a Parts Advisor your duties will centre around serving customers over the phone and counter, identifying and booking out vehicle parts and associated goods. You will be proactive in supporting Company promotions and initiatives and always mindful of our mission to deliver the best service and quality to our customers. Parts Advisor – The role: Reporting to your Line Manager at the branch you are based, your responsibilities include, but are not limited to: Answering calls coming into the branch in a friendly and efficient manner. Looking up parts using electronic catalogues, websites and occasionally paper catalogues. Advising customers on what parts they might need, including add-on sales. Checking availability of parts on computer stock records. Booking out orders on the computer system correctly but as quickly as possible with due regard to the customer’s level of urgency and van schedules. Ensuring that all customers receive the best all-round service by telephone or in person, over the counter. Learning about new product groups and new brands as they become relevant. Ordering from suppliers when necessary. Cash handling and dealing with spot and account payments. Maintaining shop displays as required. Putting stock away. Liaising with other departments and other branches to ensure transactions and processes are completed correctly. Growing sales by profitable means keeping within the limits of an acceptable branch margin. Dealing with customer problems and queries. Reporting any serious or unresolved problems to your Line Manager or to a Company Director. Communicating effectively with customers and colleagues. Assisting colleagues where required. Providing any other assistance needed to ensure the smooth running of the branch. Parts Advisor – What we need from you: The ideal candidate will have experience in motor trade parts telesales and/or customer service, preferably gained in a fast-paced sales-driven environment, and will: Have a can-do, positive attitude. Be able to work well and deliver results under pressure. Be organised with great attention to detail. Be customer focused. Be dynamic, outgoing and energetic. Be motivated by sales but able to deal with rejection. Have a willingness to learn and develop. Be a team player with the ability also to work independently. Have excellent interpersonal and communication skills, both written and verbal. Be IT Literate. Have a good knowledge of car parts. Knowledge of MAM cataloguing and main dealer EPCs is also desirable. Our Company: We are an award-winning motor factor, with over 40 years of experience distributing vehicle parts to garages and workshops in Lothian Region. We have built an excellent reputation with our customers and industry colleagues for supplying high-quality automotive products with a particular focus on providing outstanding service. Our people are fundamental to our success, and you could be part of the team! If you feel you have the skills and experience to be successful within this role, click on apply today! No agencies please. TPBN1_UKTJ
Parts Advisor employer: Pentland Component Parts Ltd
Contact Detail:
Pentland Component Parts Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Familiarize yourself with the specific vehicle parts and brands that Pentland Component Parts Ltd specializes in. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by engaging in mock conversations. Since the role involves a lot of communication with customers, being able to handle various scenarios confidently will set you apart.
✨Tip Number 3
Showcase your ability to work under pressure by preparing examples from your past experiences where you successfully managed high-stress situations or tight deadlines. This will align well with the fast-paced environment they are looking for.
✨Tip Number 4
Highlight any experience you have with electronic catalogues or stock management systems. Being IT literate is crucial for this position, so demonstrating your familiarity with these tools can give you an edge.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in motor trade parts telesales and customer service. Use specific examples that demonstrate your ability to work in a fast-paced, sales-driven environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your positive attitude and customer-focused approach. Mention your willingness to learn and develop, as well as your ability to work both independently and as part of a team.
Highlight Relevant Skills: Emphasize your excellent interpersonal and communication skills, both written and verbal. If you have knowledge of MAM cataloguing or main dealer EPCs, be sure to include that as well.
Show Enthusiasm for the Role: In your application, express your excitement about the opportunity to join Pentland Component Parts Ltd. Mention how you align with their mission to deliver the best service and quality to customers.
How to prepare for a job interview at Pentland Component Parts Ltd
✨Show Your Customer Service Skills
As a Parts Advisor, you'll be interacting with customers frequently. Be prepared to share examples of how you've provided excellent customer service in the past, especially in a fast-paced environment.
✨Demonstrate Your Knowledge of Car Parts
Familiarize yourself with common vehicle parts and their functions. During the interview, you might be asked specific questions about parts or cataloging systems, so showing your knowledge will set you apart.
✨Highlight Your Sales Experience
Since the role involves advising customers on parts and add-on sales, be ready to discuss your previous sales experience. Share any strategies you've used to increase sales or handle objections effectively.
✨Prepare for Teamwork Questions
The company values teamwork, so think of examples where you've successfully worked as part of a team. Be ready to explain how you contribute to a positive team dynamic and support your colleagues.
