At a Glance
- Tasks: Assist customers with vehicle parts inquiries and ensure excellent service.
- Company: Join an award-winning motor factor with over 40 years of experience.
- Benefits: Enjoy a competitive salary, pension, 28 days leave, and employee discounts.
- Other info: Opportunities for career progression and a friendly work environment.
- Why this job: Be part of a dynamic team and grow your career in the automotive industry.
- Qualifications: Experience in customer service or motor trade parts is preferred.
The predicted salary is between 32711 - 32711 £ per year.
Location: We have two positions available, one at our Loanhead branch (EH20 9LZ) and one at our Sighthill branch (EH11 4EP).
Salary: £32,711 per annum + Overtime - Salary is negotiable depending upon experience.
Contract & Hours: Monday - Friday 8.00am - 5.00pm. Saturday 8.00am - 12.30pm.
Benefits: Company pension, 28 days annual leave (including bank holidays), employee discount scheme, Overtime (on average, two Saturdays per month - paid 1.5x) and career progression!
Pentland Component Parts Ltd is a specialist in vehicle parts distribution business and has two vacancies and career opportunities in the position of Parts Advisors. The company is looking for a friendly and outgoing individual with previous experience in this role to join our team.
As a Parts Advisor your duties will centre around serving customers over the phone and counter, identifying and booking out vehicle parts and associated goods. You will be proactive in supporting Company promotions and initiatives and always mindful of our mission to deliver the best service and quality to our customers.
Reporting to your Line Manager at the branch you are based, your responsibilities include, but are not limited to:
- Answering calls coming into the branch in a friendly and efficient manner.
- Looking up parts using electronic catalogues, websites and occasionally paper catalogues.
- Advising customers on what parts they might need, including add-on sales.
- Checking availability of parts on computer stock records.
- Booking out orders on the computer system correctly but as quickly as possible with due regard to the customer's level of urgency and van schedules.
- Ensuring that all customers receive the best all-round service by telephone or in person, over the counter.
- Learning about new product groups and new brands as they become relevant.
- Ordering from suppliers when necessary.
- Cash handling and dealing with spot and account payments.
- Maintaining shop displays as required.
- Putting stock away.
- Liaising with other departments and other branches to ensure transactions and processes are completed correctly.
- Growing sales by profitable means keeping within the limits of an acceptable branch margin.
- Dealing with customer problems and queries.
- Reporting any serious or unresolved problems to your Line Manager or to a Company Director.
- Communicating effectively with customers and colleagues.
- Assisting colleagues where required.
- Providing any other assistance needed to ensure the smooth running of the branch.
Requirements: The ideal candidate will have experience in motor trade parts telesales and/or customer service, preferably gained in a fast-paced sales-drive environment, and will:
- Have a can-do, positive attitude.
- Be able to work well and deliver results under pressure.
- Be organised with great attention to detail.
- Be customer focused.
- Be dynamic, outgoing and energetic.
- Be motivated by sales but able to deal with rejection.
- Have a willingness to learn and develop.
- Be a team player with the ability also to work independently.
- Have excellent interpersonal and communication skills, both written and verbal.
- Be IT Literate.
- Have a good knowledge of car parts. Knowledge of MAM cataloguing and main dealer EPCs is also desirable.
About us: We are an award-winning motor factor, with over 40 years of experience distributing vehicle parts to garages and workshops in Lothian Region. We have built an excellent reputation with our customers and industry colleagues for supplying high-quality automotive products with a particular focus on providing outstanding service. Our people are fundamental to our success, and you could be part of the team!
If you are interested in this role and feel you have the right qualities to offer, please send a C.V. and covering letter by clicking on “APPLY” today!
No agencies please.
Parts Advisor in Loanhead employer: Pentland Component Parts Ltd
Pentland Component Parts Ltd is an exceptional employer, offering a supportive work culture that values teamwork and individual growth. With competitive salaries, generous benefits including a company pension and employee discounts, and ample opportunities for career progression, employees can thrive in a dynamic environment while contributing to our mission of delivering outstanding service in the vehicle parts distribution industry.
Contact Details:
Pentland Component Parts Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor in Loanhead
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Pentland Component Parts Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Pentland Component Parts Ltd!
We think you need these skills to ace Parts Advisor in Loanhead
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Pentland Component Parts Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Pentland Component Parts Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Pentland Component Parts Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Pentland Component Parts Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
