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- Tasks: Lead daily store operations, ensuring top-notch customer service and sales performance.
- Company: Join Pentland Brands, a global family business with iconic active and footwear brands.
- Benefits: Enjoy competitive salary, discounts, flexible working, and health perks.
- Why this job: Be part of a diverse team that values growth, creativity, and community impact.
- Qualifications: Strong leadership, numeracy, communication skills, and merchandising experience required.
- Other info: Embrace a culture of respect, kindness, and individuality in your role.
The predicted salary is between 30000 - 42000 £ per year.
We’re Pentland Brands; a dynamic, global family business, and proud owners and licensees of many iconic active and footwear brands. With a community of over 1,300 team members worldwide, we embrace diversity and inclusion, and champion growth and development. Our success is built on teamwork, courage, innovation, and an unwavering commitment to excellence.
WHAT’S THE MISSION FOR THIS ROLE?
To manage the day-to-day operations of the store. To achieve the highest levels of customer service, sales and profit. Listen and understand customer requirements to ensure the customer is sold the correct product.
WHAT DOES THIS ROLE DO?
As our Store Manager you will be responsible for:
- Set and build the range architecture for the Berghaus brand within the EMEA region balancing the need for Core, Refresh & NPD.
- Own key merchandising KPI metrics including sales revenue, gross margin, SCO efficiency and product adoption & execution measures.
- Partner with our commercial team & the product merchandising teams to deliver a line plan for the region that drives SCO efficiency.
- Deliver the regional Go-To-Market process stage gates & tools alongside the Berghaus regional & global product and brand teams.
- Embed a data driven approach, delivering playback analysis against expectation and a robust lesson learned process.
- Ensure smooth day-to-day store operations.
- Implement company policies and procedures.
- Maintain store cleanliness and organization.
- Ensure compliance with health and safety regulations.
- Ensure excellent customer service and resolve complaints effectively.
- Maintain high customer satisfaction and positive shopping experience.
- Recruit, train, and develop store employees.
- Schedule shifts and delegate tasks effectively.
- Motivate and evaluate employee performance.
- Monitor stock levels and place orders as needed.
- Prevent stock shrinkage through loss prevention measures.
- Ensure proper product display and store presentation.
- Act as Key holder to the site ensuring security is maintained at all times.
WHAT DO I BRING TO THE ROLE?
You just might be our next superstar if you have the following skills and experience:
- Strong leadership and team management.
- High numeracy levels with a keen eye for detail.
- Excellent communication and customer service.
- Previous experience within Merchandising or Product Management functions at Merchandiser level.
- Sales and financial acumen.
- Problem-solving and decision-making abilities.
- Experience of working in a sports / outdoor apparel business an advantage.
- Visual Merchandising experience preferable.
We want you to live our company principles, bringing a strong consumer focus, while always looking for ways to improve and grow in your role. Take ownership of your work and be proactive in solving problems whilst communicating openly and treating everyone with respect and kindness. And, of course, let your creativity shine by bringing your unique style and individuality to the Pentland Brands Team.
WHAT’S IN IT FOR ME?
- Competitive Salary + discretionary bonus.
- 25 Days Holiday: Increases with length of service and the option to purchase additional days to suit your needs.
- Discounts: Brand discounts (including friends and family and JD Sports), Sample Sales, and other retail discounts and perks.
- Family-Friendly Benefits: Generous enhanced parental leave policies.
- Health Perks: Choose from a variety of health-related perks including medical cash plan, critical illness cover, life assurance, gym and fitness discounts, dental insurance, eye care, and health screening to maintain your wellbeing.
- Travel Perks: Take advantage of our season ticket loan, cycle to work schemes, electric car schemes, and discounts on home charging units to support eco-friendly commuting.
- Flexible Working: We offer hybrid working and flexible working hours, allowing you to start your day earlier or later to help with commute costs or personal commitments.
- Chance to join our Charity, D&I and Sustainability employee networks.
As an equal opportunity employer, we’re committed to fostering diversity and creating an inclusive culture across our business, stores, and office environment. We warmly welcome your application.
Store Manager, Gloucester Quays employer: Pentland Brands
Contact Detail:
Pentland Brands Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager, Gloucester Quays
✨Tip Number 1
Familiarise yourself with the Berghaus brand and its product range. Understanding the brand's values and offerings will help you connect with the team and demonstrate your passion for the role during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight specific instances where you motivated staff or improved team performance, as this is crucial for a Store Manager.
✨Tip Number 3
Brush up on your financial acumen and merchandising knowledge. Be ready to discuss how you've used data to drive sales and improve store performance, as this aligns with the key responsibilities of the role.
✨Tip Number 4
Prepare to discuss your approach to customer service and problem-solving. Think of examples where you've turned a negative customer experience into a positive one, as this will resonate well with Pentland Brands' commitment to excellence.
We think you need these skills to ace Store Manager, Gloucester Quays
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, customer service, and merchandising. Use specific examples that demonstrate your leadership skills and ability to drive sales.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the brand. Mention how your values align with Pentland Brands' commitment to teamwork, innovation, and customer satisfaction.
Showcase Your Achievements: In both your CV and cover letter, include quantifiable achievements from previous roles, such as sales targets met or exceeded, successful team management, or improvements in customer satisfaction scores.
Research the Company: Familiarise yourself with Pentland Brands and their portfolio of brands. Understanding their mission and values will help you tailor your application and show genuine interest in the company.
How to prepare for a job interview at Pentland Brands
✨Showcase Your Leadership Skills
As a Store Manager, strong leadership is key. Be prepared to discuss your previous experiences in managing teams, motivating staff, and resolving conflicts. Share specific examples that highlight your ability to lead effectively.
✨Demonstrate Customer Service Excellence
Customer service is at the heart of this role. Prepare to talk about how you've handled customer complaints and ensured high satisfaction levels in past positions. Use real-life scenarios to illustrate your problem-solving skills.
✨Know Your Numbers
With a focus on sales and financial metrics, brush up on your numeracy skills. Be ready to discuss how you’ve used data to drive sales or improve store performance. Highlight any experience with merchandising KPIs and how you’ve achieved them.
✨Emphasise Your Merchandising Experience
Since the role involves merchandising, be sure to discuss your experience in this area. Talk about your understanding of product displays, stock management, and how you’ve contributed to successful merchandising strategies in the past.
