At a Glance
- Tasks: Lead the team and deliver exceptional customer service on the shop floor.
- Company: Join Pentland Brands, a global family business with iconic active lifestyle brands.
- Benefits: Competitive pay, dynamic work environment, and opportunities for growth.
- Other info: Fast-paced role with a supportive team and room for personal development.
- Why this job: Be a key player in creating memorable customer experiences and driving sales.
- Qualifications: Retail experience, strong communication skills, and a passion for outdoor products.
The predicted salary is between 25000 - 30000 £ per year.
We’re Pentland Brands: a global family business behind some of the world’s most iconic active and lifestyle brands. We bring integrity, energy and ambition to our work, setting high standards and striving to deliver great outcomes without ego.
As a Supervisor, you are a key presence on the shop floor—supporting the management team and helping to keep the store running smoothly, especially during busy trading periods. You’ll lead by example, ensuring every customer receives knowledgeable, authentic service while supporting your team to perform at their best.
What you’ll be doing:
- Act as a role model for customer service and product knowledge
- Support the team during peak trading—keeping energy, focus, and standards high
- Step up as key holder / manager‑on‑duty when required
Customer Experience
- Deliver a friendly, confident, and expert‑led service
- Help customers find the right product for their needs—whether for hiking, commuting, or everyday wear
- Support team members in developing their product knowledge
- Contribute to achieving store targets (sales, conversion, ATV)
- Identify opportunities to drive sales through service and product recommendations
Operational Support
- Assist with stock management, deliveries, and replenishment
- Maintain high standards of visual merchandising and store presentation
- Follow store processes to ensure efficiency and compliance
What you’ll bring:
- Previous retail experience (ideally in a key holder or senior sales role)
- Experience supporting others on the shop floor
- Positive, proactive, and hands‑on
- Interest in the outdoors or performance‑led products
- Strong communication and teamwork
- Confidence to take the lead when needed
- Ability to stay calm and organised in a fast‑paced environment
Store Floor Supervisor & Customer Experience Lead in Manchester employer: Pentland Brands
At Pentland Brands, we pride ourselves on being an excellent employer that fosters a vibrant and inclusive work culture. Our Store Floor Supervisors play a crucial role in shaping customer experiences while enjoying opportunities for personal and professional growth within a supportive team environment. Located in a dynamic retail setting, we offer competitive benefits and the chance to work with some of the most iconic brands in the industry, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Store Floor Supervisor & Customer Experience Lead in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Pentland Brands' values and mission. This way, you can show how your own vibe aligns with theirs, making you a perfect fit for the team.
✨Tip Number 2
Practice your customer service skills! Since you'll be leading by example on the shop floor, think of scenarios where you can demonstrate your expertise in helping customers. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Show off your teamwork spirit! Be ready to share examples of how you've supported your colleagues in previous roles. Highlighting your ability to keep energy and focus high during busy times will definitely catch their attention.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Pentland Brands family.
We think you need these skills to ace Store Floor Supervisor & Customer Experience Lead in Manchester
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for delivering top-notch customer service. Share specific examples of how you've gone above and beyond to help customers in previous roles—this will really make you stand out!
Highlight Your Teamwork Skills:We love a team player! Make sure to mention any experiences where you've supported your colleagues or led a team. This shows us that you can keep the energy high and help everyone perform at their best, especially during busy times.
Be Authentic and Knowledgeable:In your application, reflect your genuine interest in our products and the outdoors. Talk about your personal experiences with active lifestyles or any relevant product knowledge you have. We want to see that you can deliver expert-led service to our customers!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Pentland Brands!
How to prepare for a job interview at Pentland Brands
✨Know Your Products Inside Out
Make sure you’re well-versed in the products Pentland Brands offers. Familiarise yourself with their features, benefits, and how they cater to different customer needs. This will not only help you answer questions confidently but also demonstrate your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to lead by example. Prepare examples from your past experiences where you've successfully supported a team or stepped up during busy periods. Highlight how you kept morale high and maintained standards, especially in challenging situations.
✨Emphasise Customer Experience
Be ready to discuss how you’ve delivered exceptional customer service in previous roles. Think of specific instances where you helped customers find the right products or resolved issues effectively. This will show that you understand the importance of customer experience in driving sales.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various situations on the shop floor, such as managing stock during peak times or dealing with difficult customers. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure.
