At a Glance
- Tasks: Create a welcoming environment and provide expert advice to customers.
- Company: Join Pentland Brands, a family business behind iconic active brands.
- Benefits: Flexible part-time hours and opportunities for personal growth.
- Other info: Collaborative team atmosphere with a focus on success.
- Why this job: Be the face of Berghaus and help customers find their perfect gear.
- Qualifications: Enthusiasm for customer service and a passion for the outdoors.
The predicted salary is between 10 - 12 £ per hour.
We’re Pentland Brands: a global family business behind some of the world’s most iconic active and lifestyle brands. We bring integrity, energy and ambition to our work, setting high standards and striving to deliver great outcomes without ego. Bring Berghaus to life through product, people and the outdoor community. At Berghaus, product has to do more than look good. It has to work when conditions change, terrain gets tougher and every detail starts to matter.
As a Sales Associate, you are the face of Berghaus. You’ll create a welcoming, engaging environment for every customer—offering expert advice, sharing product knowledge, and helping people find the right gear for their needs. This is a hands‑on, customer‑focused role where your energy and attitude make the difference.
What you’ll be doing
- Customer Experience
- Deliver friendly, confident, and authentic customer service
- Engage customers to understand their needs and recommend the right products
- Share product knowledge in a clear, relatable way (waterproofing, layering)
- Product & Brand Knowledge
- Build strong understanding of Berghaus products and technologies
- Represent the brand with enthusiasm and credibility
- Stay curious and up to date with new products and innovations
- Sales & Commercial Awareness
- Contribute to achieving store targets (sales, conversion, ATV)
- Support upselling and cross‑selling through genuine recommendations
- Store Standards
- Maintain high standards of visual merchandising and store presentation
- Support stock replenishment, deliveries, and general store operations
- Help ensure the store is always clean, organised, and customer‑ready
- Team Contribution
- Work collaboratively with the team to create a positive store environment
- Support colleagues during busy periods and contribute to team success
What you’ll bring
- Previous retail or customer‑facing experience preferred (but not essential)
- Positive, approachable, and enthusiastic
- Passion for helping customers and delivering great service
- Interest in the outdoors or performance‑led products
- Strong communication and people skills
- Willingness to learn and develop product knowledge
- Team player with a proactive attitude
Sales Associate - Part Time in Manchester employer: Pentland Brands
At Pentland Brands, we pride ourselves on being an excellent employer that fosters a vibrant and inclusive work culture. As a Sales Associate at Berghaus, you will not only engage with customers in a dynamic retail environment but also benefit from ongoing training and development opportunities that empower you to grow your skills and advance your career. Located in a community that values outdoor adventure, you'll be part of a team that shares your passion for the outdoors while enjoying a supportive atmosphere that encourages collaboration and personal achievement.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Associate - Part Time in Manchester
✨Tip Number 1
Get to know Berghaus and its products inside out! Familiarise yourself with their range, especially the features that make them stand out. This way, when you chat with customers, you can share your passion and knowledge, making their shopping experience even better.
✨Tip Number 2
Practice your customer service skills before the interview. Think about how you would engage with customers and handle different scenarios. Role-playing with a friend can help you feel more confident and ready to create that welcoming environment Berghaus is all about.
✨Tip Number 3
Show your enthusiasm for the outdoors! Whether it's hiking, climbing, or just enjoying nature, let your passion shine through. This will resonate with the team and customers alike, proving you're the perfect fit for the Berghaus vibe.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Berghaus family and ready to contribute to our success.
We think you need these skills to ace Sales Associate - Part Time in Manchester
Some tips for your application 🫡
Show Your Passion:Let your love for the outdoors and customer service shine through in your application. We want to see that enthusiasm for Berghaus and how you can bring that energy to our team!
Tailor Your CV:Make sure your CV highlights any relevant experience, even if it’s not directly in retail. We’re looking for those transferable skills that show you can engage with customers and work well in a team.
Be Authentic:When writing your cover letter, be yourself! We appreciate authenticity and want to know what makes you tick. Share your story and why you’d be a great fit for Berghaus.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Pentland Brands
✨Know Your Products
Before the interview, dive deep into Berghaus products and technologies. Familiarise yourself with their features, benefits, and how they cater to outdoor enthusiasts. This knowledge will help you answer questions confidently and show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond for a customer or resolved a challenging situation. This will demonstrate your ability to create a welcoming environment, which is key for a Sales Associate.
✨Emphasise Teamwork
Since this role involves working collaboratively, be ready to discuss how you've contributed to team success in previous jobs. Share specific instances where you supported colleagues or helped maintain a positive atmosphere, as this aligns with the company’s values.
✨Be Enthusiastic and Approachable
Your attitude can make a huge difference in an interview. Show your passion for helping customers and your enthusiasm for the outdoors. A positive, approachable demeanour will resonate well with the interviewers and reflect the energy they seek in a Sales Associate.
