At a Glance
- Tasks: Engage customers and provide expert advice on outdoor gear.
- Company: Join Pentland Brands, a family business behind iconic active brands.
- Benefits: Competitive pay, team environment, and opportunities for growth.
- Other info: Collaborative team culture with a focus on customer satisfaction.
- Why this job: Be the face of Berghaus and help customers find their perfect gear.
- Qualifications: Retail experience is a plus, but enthusiasm and a love for the outdoors matter more.
The predicted salary is between 22000 - 26000 £ per year.
We’re Pentland Brands: a global family business behind some of the world’s most iconic active and lifestyle brands. We bring integrity, energy and ambition to our work, setting high standards and striving to deliver great outcomes without ego. Bring Berghaus to life through product, people and the outdoor community.
At Berghaus, product has to do more than look good. It has to work when conditions change, terrain gets tougher and every detail starts to matter. As a Sales Associate, you are the face of Berghaus. You’ll create a welcoming, engaging environment for every customer—offering expert advice, sharing product knowledge, and helping people find the right gear for their needs. This is a hands‑on, customer‑focused role where your energy and attitude make the difference.
What you’ll be doing
- Customer Experience
- Deliver friendly, confident, and authentic customer service
- Engage customers to understand their needs and recommend the right products
- Share product knowledge in a clear, relatable way (waterproofing, layering)
- Product & Brand Knowledge
- Build strong understanding of Berghaus products and technologies
- Represent the brand with enthusiasm and credibility
- Stay curious and up to date with new products and innovations
- Sales & Commercial Awareness
- Contribute to achieving store targets (sales, conversion, ATV)
- Support upselling and cross‑selling through genuine recommendations
- Store Standards
- Maintain high standards of visual merchandising and store presentation
- Support stock replenishment, deliveries, and general store operations
- Help ensure the store is always clean, organised, and customer‑ready
- Team Contribution
- Work collaboratively with the team to create a positive store environment
- Support colleagues during busy periods and contribute to team success
What you’ll bring
- Previous retail or customer‑facing experience preferred (but not essential)
- Positive, approachable, and enthusiastic
- Passion for helping customers and delivering great service
- Interest in the outdoors or performance‑led products
- Strong communication and people skills
- Willingness to learn and develop product knowledge
- Team player with a proactive attitude
Outdoor Gear Sales Specialist in Manchester employer: Pentland Brands
At Pentland Brands, we pride ourselves on being an exceptional employer, fostering a vibrant work culture that values integrity, energy, and ambition. As an Outdoor Gear Sales Specialist at Berghaus, you will not only engage with customers in a dynamic retail environment but also benefit from ongoing training and development opportunities, ensuring your growth within the company. Located in a community passionate about the outdoors, you'll be part of a team that shares your enthusiasm for adventure and quality products, making every day at work both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Outdoor Gear Sales Specialist in Manchester
✨Tip Number 1
Get to know Berghaus inside out! Familiarise yourself with their products and technologies. When you walk into that interview, your passion for the brand will shine through, and you'll be able to engage in meaningful conversations about their gear.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to connect with customers. Role-play with a friend or family member to get comfortable with recommending products and addressing customer needs.
✨Tip Number 3
Show off your enthusiasm! Whether it’s in an interview or during a casual chat, let your love for the outdoors and helping others come through. A positive attitude can make all the difference in landing that role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Outdoor Gear Sales Specialist in Manchester
Some tips for your application 🫡
Show Your Passion for the Outdoors:When writing your application, let your love for the outdoors shine through! Share any personal experiences or adventures that highlight your enthusiasm for outdoor activities and how they relate to Berghaus products.
Tailor Your Application:Make sure to customise your application to reflect the job description. Use keywords from the listing, like 'customer experience' and 'product knowledge', to show we’re on the same page about what matters in this role.
Highlight Your People Skills:Since this role is all about engaging with customers, don’t forget to showcase your communication skills! Share examples of how you’ve successfully interacted with customers in the past, making their experience memorable.
Keep It Professional Yet Friendly:While we want to see your personality, remember to keep your tone professional. A friendly yet polished application will help us see you as a great fit for our team at Berghaus. And don’t forget to apply through our website!
How to prepare for a job interview at Pentland Brands
✨Know Your Gear
Familiarise yourself with Berghaus products and their features. Be ready to discuss waterproofing, layering, and other technical aspects. This will show your genuine interest in the brand and help you connect with customers during the interview.
✨Show Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you engaged with customers, understood their needs, and made recommendations. This will demonstrate your ability to create a welcoming environment.
✨Be Enthusiastic and Authentic
Bring your energy and passion for the outdoors to the interview. Share why you love outdoor activities and how that translates into helping customers find the right gear. Authenticity goes a long way in making a positive impression.
✨Team Player Mindset
Think of examples where you collaborated with others to achieve a common goal. Emphasise your willingness to support colleagues and contribute to a positive store environment. This aligns perfectly with the team-oriented culture at Berghaus.
