At a Glance
- Tasks: Manage customer accounts, ensuring smooth order flow and excellent communication.
- Company: Join Pentland Brands, a global family business with iconic active and footwear brands.
- Benefits: Enjoy flexible working, health perks, discounts, and generous holiday policies.
- Other info: Fluent German is a plus; embrace your individuality in our inclusive culture.
- Why this job: Be part of a diverse team that values growth, creativity, and customer focus.
- Qualifications: Strong organisational skills, SAP knowledge, and order management experience preferred.
The predicted salary is between 30000 - 42000 £ per year.
We’re Pentland Brands:
a global family business behind some of the world’s most iconic active and lifestyle brands. We bring integrity, energy and ambition to our work, setting high standards and striving to deliver great outcomes without ego.
With over 1,500 team members worldwide, we’re proud of our diverse, inclusive culture where everyone is encouraged to speak up, challenge thinking, create breakthroughs and collaborate openly. Our people are what set us apart, and we’re committed to creating an environment where everyone can thrive.
Reports to: Customer Operations Team Leader
Location: Sunderland or Nottingham
Hours: 36.5 hours per week, Monday to Friday (4.30pm finish on a Friday)
The Customer Operations Executive Mission:
If you’re customer-focused, detail-oriented, and committed to operational excellence, we encourage you to apply and join our dynamic team!
We want you to live our company principles, bringing a strong consumer focus while always looking for ways to improve and grow in your role. Take ownership of your work and be proactive in solving problems whilst communicating openly and treating everyone with respect and kindness. And, of course, let your creativity shine by bringing your unique style and individuality to the Pentland Brands team.
How you’ll drive success:
- Take ownership and represent your designated customer base, ensuring alignment with both customer and commercial needs.
- Work closely with key partners in your portfolio to maintain strong relationships and provide tailored support.
- Oversee order placement, order book management, stock allocation, and logistics, ensuring timely and efficient order fulfilment.
- Monitor and address issues in customer order books, using and promoting exception reports to streamline processes within your team.
- Organise, track, and fulfil in‑season order requests accurately and on time.
- Manage stock allocation, logistics, and distribution requirements.
- Provide timely updates to customers, report on progress, and address any potential issues proactively.
- Identify, communicate, and resolve issues impacting Customer OTIF (On Time, In Full).
- Handle order cancellations, credits, debits, non‑faulty returns, VAS, and distribution centre (DC) requirements.
What you’ll need to thrive:
- Strong organisational and time‑management skills
- Excellent communication and interpersonal abilities
- Experience with order management and logistics (preferred)
- Confidence managing multiple accounts and priorities
- Proficiency in Excel
Alongside a competitive salary and discretionary bonus, we offer a comprehensive benefits package designed to support your wellbeing, flexibility, and life outside work. This includes generous holiday allowance with the option to buy more, hybrid and flexible working, enhanced family leave, pension and financial protection, wellbeing support, travel schemes, and generous discounts across Pentland Brands and selected retail partners. You can find full details of our benefits and perks on our UK Benefits page.
The Interview Process
We want our interview process to feel clear, straightforward, and supportive. If your experience and expectations look like a strong match for the role, here’s what you can expect next:
- Talent Team Intro Call - A 30-minute video call with our Talent Team to get to know each other, talk through the role and your experience, and answer any questions you have.
- Experience Interview - A more in-depth interview (usually online) with the hiring manager to explore your skills, experience and approach, and how these align with the role, our principles, and our ways of working.
- Final Interview - A final in-person interview at our office, focused on deeper discussion and practical application, giving you the chance to meet more of the team and see Pentland Brands in action.
Customer Operations Executive in Sunderland employer: Pentland Brands
At Pentland Brands, we pride ourselves on being a dynamic and inclusive global family business that champions employee growth and development. As a Customer Operations Executive in Sunderland, you'll enjoy a supportive work culture with flexible hours, generous holiday allowances, and a range of health and travel perks, all while contributing to our mission of excellence and teamwork. Join us to build meaningful relationships and make a real impact within a community that values your individuality and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Executive in Sunderland
✨Tip Number 1
Familiarise yourself with the specific brands and products that Pentland Brands manages. Understanding their portfolio will help you tailor your conversations and demonstrate genuine interest during interviews.
✨Tip Number 2
Brush up on your SAP skills, as this role requires proficiency in the system. Consider taking a quick online course or tutorial to refresh your knowledge and show your commitment to mastering the tools needed for the job.
✨Tip Number 3
Prepare examples of how you've successfully managed customer relationships in the past. Highlight your communication skills and ability to resolve issues proactively, as these are key aspects of the Customer Operations Executive role.
✨Tip Number 4
Research the company's values and culture, particularly their focus on teamwork and innovation. Be ready to discuss how your personal values align with theirs, showcasing your fit within the Pentland Brands team.
We think you need these skills to ace Customer Operations Executive in Sunderland
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Customer Operations Executive position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience:Emphasise your background in order management and logistics. Provide specific examples of how you've successfully managed customer accounts, resolved issues, and maintained communication in previous roles.
Showcase Your Skills:Make sure to mention your organisational skills, proficiency in SAP, and Excel capabilities. If you have experience working in a similar environment, be sure to include that as well.
Personalise Your Application:Add a personal touch to your cover letter by expressing your enthusiasm for Pentland Brands and their commitment to diversity and inclusion. Share why you believe you would be a great fit for their team and how you can contribute to their success.
How to prepare for a job interview at Pentland Brands
✨Showcase Your Organisational Skills
As a Customer Operations Executive, you'll need to demonstrate your strong time management and multitasking abilities. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously.
✨Familiarise Yourself with SAP
Since solid SAP skills are essential for this role, make sure to brush up on your knowledge of the system. If you have specific experiences using SAP, be ready to discuss them in detail during the interview.
✨Emphasise Communication Skills
Excellent communication is key in this role. Think of instances where you've built strong relationships with customers or colleagues, and be prepared to share how you maintained effective communication throughout.
✨Prepare for Order Management Scenarios
Given the focus on order management and logistics, consider potential challenges that may arise in this area. Be ready to discuss how you would handle issues like order cancellations or stock allocation to show your problem-solving skills.
