At a Glance
- Tasks: Identify and prevent fraud on our ecommerce platforms while ensuring a seamless customer experience.
- Company: Join a leading brand focused on digital security and customer satisfaction.
- Benefits: Enjoy competitive pay, flexible working, generous holidays, and wellness support.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Make a real difference in protecting customers and enhancing online shopping safety.
- Qualifications: Experience in fraud detection and strong analytical skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Reports to: Digital Customer Service & Operations Manager
Location: Blackburn
Hours: 36.5 hours per week, Monday to Friday (4.30pm finish on a Friday)
The Fraud Executive Mission
To support the protection of our ecommerce platforms and customers by identifying, investigating, and preventing fraudulent activity across digital channels. The Fraud Executive plays a key role in maintaining a secure and seamless customer journey by applying fraud controls, analysing transaction data, and escalating emerging risks, while ensuring compliance with regulatory and data protection standards.
How you'll drive success
- Fraud Operations & Monitoring
- Review and investigate flagged ecommerce transactions using fraud prevention tools
- Identify unusual patterns, anomalies, and emerging fraud trends
- Take appropriate action on suspicious activity, including order cancellation, escalation, or customer contact where required
- Monitor real time alerts and queues to ensure SLA adherence
- Support chargeback management by gathering evidence and tracking outcomes
- Monitor payment activity and highlight potential risks or trends
- Support reconciliation activities in collaboration with Finance
- Reporting & Insight
- Produce regular reports on fraud activity, trends, and key metrics
- Provide insights and recommendations to support fraud rule optimisation
- Maintain accurate case documentation and data quality
- Compliance & Controls
- Ensure adherence to laws, regulations, and industry standards related to fraud prevention and data protection
- Ensure all investigations are conducted in line with documented processes
- Escalate any risks or control gaps identified during investigations
- Work closely with Customer Service, Digital and Finance teams to support a joined up fraud prevention approach
- Support senior fraud team members with analysis and operational insight
What you'll need to thrive
- Experience in fraud detection or risk operations (ideally within ecommerce or digital retail environments)
- Strong analytical skills with the ability to spot patterns and anomalies
- Familiarity with fraud tools, dashboards, and workflows
- Understanding of fraud typologies and online payment risks
- Experience of GDPR, PCI_DSS for compliance
- High attention to detail and sound judgement
- Clear and confident communicator, able to escalate risks appropriately
- Process driven, organised, and comfortable working in fast paced operational environments
Benefits
Alongside a competitive salary and discretionary bonus, we offer a comprehensive benefits package designed to support your wellbeing, flexibility, and life outside work. This includes generous holiday allowance with the option to buy more, hybrid and flexible working, enhanced family leave, pension and financial protection, wellbeing support, travel schemes, and generous discounts across Pentland Brands and selected retail partners.
Fraud Executive in Blackburn employer: Pentland Brands
At Pentland Brands, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Blackburn. As a Fraud Executive, you'll benefit from a comprehensive package that includes generous holiday allowances, flexible working options, and robust employee growth opportunities, all while contributing to the security of our ecommerce platforms. Join us to be part of a team that values your insights and supports your professional development in a meaningful way.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Executive in Blackburn
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to fraud detection and risk operations. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've identified patterns or anomalies in past roles. This will demonstrate your ability to tackle the challenges of a Fraud Executive head-on.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team and contributing to our mission.
We think you need these skills to ace Fraud Executive in Blackburn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Fraud Executive role. Highlight your experience in fraud detection and risk operations, especially if you've worked in ecommerce or digital retail. We want to see how your skills match what we're looking for!
Show Off Your Analytical Skills:Since strong analytical skills are key for this role, don’t shy away from showcasing examples where you’ve spotted patterns or anomalies. We love seeing how you’ve used data to drive decisions in your previous roles.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and make sure to communicate your experiences effectively. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to find all the details about the role and our awesome benefits package there!
How to prepare for a job interview at Pentland Brands
✨Know Your Fraud Tools
Familiarise yourself with the fraud prevention tools and dashboards mentioned in the job description. Be ready to discuss how you've used similar tools in the past, or how you would approach using them to identify unusual patterns and anomalies.
✨Showcase Your Analytical Skills
Prepare examples that highlight your strong analytical skills. Think of specific instances where you spotted patterns or trends in data that led to successful fraud prevention. This will demonstrate your ability to drive success in the role.
✨Understand Compliance Standards
Brush up on GDPR and PCI-DSS regulations, as these are crucial for the role. Be prepared to discuss how you ensure compliance in your work and how you would handle any potential risks or control gaps during investigations.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing complex topics like fraud detection and risk management. Being a clear communicator is key, so think about how you would escalate risks appropriately in a team setting.
