At a Glance
- Tasks: Support customers through phone, email, and live chat while solving their queries.
- Company: Join Pentland Brands, a global family business behind iconic lifestyle brands.
- Benefits: Enjoy competitive salary, flexible working, generous holidays, and product discounts.
- Other info: Collaborative environment with opportunities for growth and development.
- Why this job: Make a real impact on customer experiences across beloved brands.
- Qualifications: Customer-focused with problem-solving skills and IT proficiency.
The predicted salary is between 23400 - 28600 £ per year.
We’re Pentland Brands: a global family business behind some of the world’s most iconic active and lifestyle brands. We bring integrity, energy and ambition to our work, setting high standards and striving to deliver great outcomes without ego.
A key role within our eCommerce team, making sure customers have a great experience at every stage. You’ll handle customer queries and escalations, solve problems quickly, and work closely with teams across the business to keep things running smoothly. You’ll also use customer and trading insights to spot issues, respond to changing needs and help improve our eCommerce experience.
What you’ll be doing:
- Look after our customers – respond to customer questions through phone, email and live chat, and manage more complex issues through to resolution.
- Help customers get the most from our products – answer product questions, support users with our apps and digital products, and help resolve issues with logins, connectivity, syncing and other technical problems.
- Spot and solve problems – investigate reported issues, carry out basic checks and work with the right teams to get problems fixed quickly.
- Keep our websites up to date – update product information, FAQs, policies, store finders and other website content, making sure everything is accurate and up to date.
- Support online sales – help set up promotions, offers, pricing and product launches, and make sure the right products are easy for customers to find.
- Keep products in stock – work with our Digital Product and Planning teams to manage stock availability and make sure products are where they need to be.
- Use data to improve performance – look at customer and eCommerce data to spot trends, identify opportunities and help improve sales and the customer experience.
- Manage issues and requests – take ownership of tasks and support tickets, making sure they are followed up, resolved quickly or passed to the right team.
- Work across the business – build good relationships with teams across eCommerce, Customer Service, Digital Product and Planning to keep things running smoothly.
What you’ll bring:
- Great attention to detail and a commercial mindset.
- Customer-focused, with a passion for solving problems quickly.
- Organised and able to follow processes while spotting ways to improve them.
- Confident using IT systems and able to manage multiple tasks at once.
- Comfortable working with data and using tools such as Excel, Word and PowerPoint.
- Experience using a Content Management System is helpful.
- Able to understand how different teams, such as eCommerce, Customer Service and Distribution, work together.
- Calm and confident when dealing with issues or unexpected problems.
- Flexible and happy to support different brands and teams when needed.
Why Pentland Brands?
Pentland Brands is the name behind some of the world’s best-known sport, outdoor and lifestyle brands, including Speedo, Berghaus, Canterbury, Endura, Ellesse, Kickers and Mitre. We are a global family business with a clear purpose: pioneering brands that make life better. Across our teams, functions and locations, we work together to create products, experiences and partnerships that help people live more active, confident and positive lives.
Joining Pentland Brands means becoming part of a business where your work can have real reach, across multiple brands, markets, teams and disciplines. It is a place for people who want to contribute, collaborate, improve how things are done and help build the future of brands with heritage, ambition and global impact.
Perks & Benefits
We offer a competitive salary, discretionary bonus, hybrid working, flexible start and finish times, generous holiday allowance, product discounts, sample sales, enhanced family-friendly policies, healthcare support, gym and fitness discounts, cycle to work scheme and electric car scheme.
You can find full details of our benefits and perks on our UK Benefits page.
The Interview Process
We want our interview process to feel clear, straightforward, and supportive. If your experience and expectations look like a strong match for the role, here’s what you can expect next:
- Talent Team Intro Call - A 30-minute video call with our Talent Team to get to know each other, talk through the role and your experience, and answer any questions you have.
- Experience Interview - A more in-depth interview (usually online) with the hiring manager to explore your skills, experience and approach, and how these align with the role, our principles, and our ways of working.
- Final Interview - A final in-person interview at our office, focused on deeper discussion and practical application, giving you the chance to meet more of the team and see Pentland Brands in action.
Customer Service Executive in Blackburn employer: Pentland Brands
At Pentland Brands, we pride ourselves on being a global family business that champions integrity, energy, and ambition in everything we do. As a Senior Product & Design Manager at Mitre, you'll be part of a passionate team dedicated to creating high-quality football products that resonate with players and communities alike. We offer a supportive work culture with flexible working arrangements, generous benefits, and ample opportunities for professional growth, making it an ideal environment for those looking to make a meaningful impact in the world of sport.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Blackburn
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pentland Brands. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pentland Brands before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive in Blackburn
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pentland Brands:Your cover letter is your chance to shine! Tell us why you want to work at Pentland Brands specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pentland Brands!
How to prepare for a job interview at Pentland Brands
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
