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- Tasks: Support eCommerce operations and enhance customer experience through analytics and service excellence.
- Company: Dynamic global family business with a focus on innovation.
- Benefits: Competitive salary, excellent benefits, and hybrid work model.
- Why this job: Join a tech-focused team and make a real difference in customer engagement.
- Qualifications: Strong analytical and communication skills with tech experience.
- Other info: Exciting opportunity for growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
A dynamic global family business is looking for a Customer Service & Digital Operations Executive in Blackburn, UK. This role is key in supporting the eCommerce function, ensuring optimal operation of owned channels through analytics and customer service excellence.
The ideal candidate will bring strong analytical and communication skills, with previous experience in a tech-focused environment. You will be the point person for issues, assist customers with app-related problems, and drive engagement through effective service.
This position offers a competitive salary and excellent benefits.
Customer Experience & Digital Operations Lead (Hybrid) in Blackburn employer: Pentland Brands
Contact Detail:
Pentland Brands Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience & Digital Operations Lead (Hybrid) in Blackburn
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer experience and digital operations. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your analytical skills during interviews. Bring examples of how you've used data to improve customer service or streamline operations. This will demonstrate your value and fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Experience & Digital Operations Lead (Hybrid) in Blackburn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Experience & Digital Operations Lead. Highlight your analytical skills and any tech experience you have, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about customer service and digital operations. Share specific examples of how you've excelled in similar roles to show us what you can bring to the table.
Showcase Your Communication Skills: Since communication is crucial in this role, make sure your application reflects your ability to convey ideas clearly. Whether it’s through your CV or cover letter, let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Pentland Brands
✨Know Your Stuff
Make sure you understand the eCommerce function and how it operates. Brush up on analytics tools and customer service strategies that are relevant to the role. Being able to discuss specific examples from your past experience will show that you're not just familiar with the concepts, but that you can apply them effectively.
✨Show Off Your Communication Skills
Since this role involves assisting customers with app-related problems, practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you've successfully resolved customer issues in the past. This will demonstrate your ability to communicate effectively under pressure.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your analytical skills and how you handle challenges. Think of specific instances where you identified a problem, analysed data, and implemented a solution. This will highlight your tech-savvy nature and your proactive approach to customer service.
✨Engage with the Company Culture
Research the company’s values and culture before the interview. Be prepared to discuss how your personal values align with theirs. Showing that you’re a good fit for their dynamic family business will set you apart from other candidates and demonstrate your genuine interest in the role.