Senior eCommerce Fraud Executive in Blackburn

We’re Pentland Brands: a global family business behind some of the world’s most iconic active and lifestyle brands. We bring integrity, energy and ambition to our work, setting high standards and striving to deliver great outcomes without ego. Shape the work behind some of the world’s most loved sport, outdoor and lifestyle brands. At Pentland Brands, every role helps move our brands forward. Whether you’re supporting our people, improving our systems, growing our commercial performance, strengthening operations or shaping better ways of working, your impact reaches across a portfolio of iconic brands used by consumers around the world.

A fundamental role safeguarding the digital ecosystems by identifying, preventing and mitigating fraud risks, leveraging advanced analytics, and technology. Ensuring compliance with regulatory requirements, promoting a culture of security awareness and driving innovation, rules in fraud detection and prevention to protect the business to these elements along with consumer trust. An analytical acumen and a proactive approach to risk management. Maintaining systems and service to deliver operational excellence for Pentlands D2C digital brands.

What you’ll be doing:

• Fraud & Payment
• Define the objectives and requirements of new fraud management systems based on fraud trends, business needs, and compliance.
• Rule Management – fraud detection aligning rules with evolving fraud patterns.
• Ensure system is user friendly and meets the needs of Fraud analysts, flexing change for consumers while protecting the business.
• Define and monitor key performance indicators (KPIs) to measure the system’s effectiveness in reducing fraud and operational costs.
• Stringent GDPR, PCI, DSS processes in place, full documentation, training & reporting.
• Real-Time Monitoring to quickly detect and respond to emerging threats.
• Defend and own Chargeback cases ensuring these evolve within Fraud rules.
• Support digital teams on payment propositions.
• Weekly/Monthly reporting based on payment activity and risks.
• Support Financial reconciliation alignment.
• Compliance
• Ensure adherence to laws, regulations, and industry standards related to fraud prevention and data protection.
• Guide a team of analysts, working closely with other departments, including Customer Service to build a unified fraud prevention approach.
• Relationship & Stakeholder Management
• Establish and maintain strong relationships with all third party operational, technical and business stakeholders.
• Responsible for finding solutions.
• Confident communicator working closely with wider Digital, Distribution, IT and Financial teams to align on data / reconciliation.

What you’ll bring:

• Experience with Fraud detection tools and technologies.
• Ability to analyse patterns and anomalies.
• Understanding of digital threats and system architecture.
• Experience of GDPR, PCI_DSS for compliance.
• Ability to assess risk with preventive measures.
• Advanced critical thinking to handle complex fraud scenarios and propose effective solutions.
• Experience in creating and analysing KPIs.
• Strong communication and collaboration skills, confident in working with colleagues at all levels to present findings and strategies effectively to both technical and non-technical audiences, including executive leadership.
• Process-driven with an understanding of governance, control, and digital business operations.

Why Pentland Brands?

Pentland Brands is the name behind some of the world’s best-known sport, outdoor and lifestyle brands, including Speedo, Berghaus, Canterbury, Endura, Ellesse, Kickers and Mitre. We are a global family business with a clear purpose: pioneering brands that make life better. Across our teams, functions and locations, we work together to create products, experiences and partnerships that help people live more active, confident and positive lives. Joining Pentland Brands means becoming part of a business where your work can have real reach, across multiple brands, markets, teams and disciplines. It is a place for people who want to contribute, collaborate, improve how things are done and help build the future of brands with heritage, ambition and global impact.

Perks & Benefits

We offer a competitive salary, discretionary bonus, hybrid working, flexible start and finish times, generous holiday allowance, product discounts, sample sales, enhanced family-friendly policies, healthcare support, gym and fitness discounts, cycle to work scheme and electric car scheme. You can find full details of our benefits and perks on our UK Benefits page.

The Interview Process

We want our interview process to feel clear, straightforward, and supportive. If your experience and expectations look like a strong match for the role, here’s what you can expect next:

• Talent Team Intro Call - A 30-minute video call with our Talent Team to get to know each other, talk through the role and your experience, and answer any questions you have.
• Experience Interview - A more in-depth interview (usually online) with the hiring manager to explore your skills, experience and approach, and how these align with the role, our principles, and our ways of working.
• Final Interview - A final in-person interview at our office, focused on deeper discussion and practical application, giving you the chance to meet more of the team and see Pentland Brands in action.