Senior Account Manager

Overview

Job Type: Full Time, Permanent (40 hours, 5 days per week)

Key Contacts: Sales Team, External Stakeholders

About the Role: As a Senior Account Manager (Childrenswear), you will lead the day-to-day management and growth of key customer accounts, owning the relationship from brief through to delivery. You’ll translate customer needs into clear commercial actions, working closely with Design, Product Development, Merchandising, QA and our supply base to deliver ranges that hit target price points, margin and critical path dates. You’ll be responsible for driving sales performance, managing forecasting and order flow alongside resolving issues quickly. This role suits someone who is commercially sharp, highly organised and confident managing multiple stakeholders in a fast-paced supplier environment.

Main Responsibilities

• Serve as the primary point of contact for key clients (e.g., high street).
• Build strong, long-term relationships with buyers and merchandisers to support success.
• Oversee the end-to-end order process—from concept and costing through to delivery.
• Brief the internal design and development teams on client requirements and seasonal direction.
• Send lab dips/strike off and bulk submissions to customers and follow up approvals.
• Attend and lead Buyer’s meetings.
• Ability to manage a PLM system alongside the administration that comes with it.
• Present ranges and samples to clients, ensuring collections are commercially viable and trend-appropriate.
• Manage critical paths and liaise with factories, logistics, and technical teams to ensure deadlines are met.
• Analyse sales data and market trends to identify new business opportunities or product gaps.
• Support in onboarding new accounts and attend meetings, trade shows, and client visits where necessary.
• Work closely with the merchandising and production teams to ensure margin targets are met.

Qualifications

• Proven experience in a fashion wholesale or supplier environment (minimum 4–5 years in an account management role).
• Strong understanding of garment development, costings, critical path management, and retail cycles.
• Excellent relationship-building and communication skills.
• Commercial awareness with the ability to translate trends into sellable ranges.
• Highly organised, detail-oriented, and able to manage multiple accounts simultaneously.

Note: This job description is not exhaustive and will be subject to periodic review. It may be amended to meet the changing needs of the business. The post-holder will be expected to participate in this process, and we would aim to reach an agreement on any changes.

About Pentex

Fashion Built on Integrity. Designed for the World.

At Pentex, integrity shapes everything we do; from how we treat people to how we make products. With design at our core and ethics in every thread, we deliver fashion solutions that are responsible, resilient, and ready for the future.

From our roots in 1960’s East London to becoming a Global Design and Manufacturing partner, Pentex has grown through one defining value: uncompromising integrity.

We believe in doing what’s right, even when it’s not the easiest route. That means delivering on our promises, prioritising people over profits, and holding ourselves to the highest ethical and operational standards. Every stitch we sew, every partnership we build, and every garment we ship, reflects our commitment to doing business that honours the Pentex ethos.