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- Tasks: Manage client projects, respond to inquiries, and ensure top-notch service delivery.
- Company: Join a dynamic team at Pentest People, committed to inclusivity and growth.
- Benefits: Enjoy annual leave, discounted medical insurance, gym membership, and more perks.
- Why this job: Be the key link between clients and teams, making a real difference in project success.
- Qualifications: Strong communication skills, attention to detail, and a passion for customer service.
- Other info: Hybrid working options available after onboarding, with a vibrant office culture.
The predicted salary is between 28800 - 43200 £ per year.
We’re seeking a proactive and organised Customer Service Executive to join our growing team. In this role, you will work closely with the Client Coordination team to ensure projects are managed efficiently from post-sale to completion, delivering the highest level of service to our clients. You will take ownership of tasks, anticipate needs, and coordinate across teams to keep projects on track.
Key Responsibilities
- Review, respond to, and resolve multiple internal and external emails daily
- Coordinate consultant diaries and schedules
- Contact clients via telephone to follow up on required information
- Review client documents and gather necessary information
- Maintain accurate and up-to-date records
- Ensure timely delivery of client assessments by collaborating with Sales and Consultants
- Monitor and adhere to assessment budgets
- Manage and nurture relationships with clients
- Perform administrative tasks, including updating spreadsheets, data entry, and management reporting
Key Requirements
- Strong customer service and client management skills with the ability to build lasting relationships
- Excellent written and verbal communication skills
- Strong time management and organisational skills
- High attention to detail and accuracy
- Adaptable and eager to learn as new services and processes are introduced
- Ability to multitask and meet client deadlines
- Office-based role at our Leeds site
What We Offer
- Annual leave plus a birthday holiday
- Discounted private medical insurance (individual coverage after probation)
- Subsidised gym/wellbeing membership
- VITO days
- Enhanced family-related leave pay
- Access to company perks and Employee Assistance Program through Perkbox
- Two weeks enhanced company sick pay
- Standard Life Salary Sacrifice Pension
- Social events and team activities
This role is advertised as a full-time, office-based position at our Leeds office. Following successful onboarding, we’re happy to offer a hybrid working arrangement, with a weekly office presence.
We understand that job descriptions offer only a glimpse of the role. For more details, please feel free to reach out or apply, and we will be happy to provide additional information. Pentest People is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Customer Service Executive in Leeds employer: Pentest People
Contact Detail:
Pentest People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Leeds
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about client interaction, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Executive in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service skills and experience. We want to see how you can bring your unique flair to the role!
Show Off Your Communication Skills: Since excellent written communication is key for this position, ensure your application is clear, concise, and free of typos. We love a well-structured application that reflects your attention to detail!
Highlight Your Organisational Skills: In your application, give examples of how you've managed multiple tasks or projects in the past. We’re looking for someone who can juggle responsibilities like a pro, so let us know how you do it!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter!
How to prepare for a job interview at Pentest People
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Executive role. Familiarise yourself with the key responsibilities and requirements listed in the job description. This will help you tailor your answers to show how your skills and experiences align perfectly with what they’re looking for.
✨Showcase Your Communication Skills
Since excellent written and verbal communication is crucial for this role, prepare examples that highlight your ability to communicate effectively. Think of situations where you resolved client issues or coordinated with teams, and be ready to discuss these during the interview.
✨Demonstrate Your Organisational Skills
As a Customer Service Executive, you'll need strong time management and organisational skills. Bring up specific instances where you successfully managed multiple tasks or projects simultaneously. This will show that you can handle the demands of the role and keep everything on track.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You might want to inquire about the team dynamics, the tools they use for project management, or how they measure success in the position. It’s a great way to demonstrate your proactive nature.
