At a Glance
- Tasks: Respond to tech issues, troubleshoot, and support hardware setups in a dynamic environment.
- Company: Join PentenAmio, a leader in digital security solutions for national resilience.
- Benefits: Enjoy competitive salary, private health scheme, generous holiday, and more perks.
- Other info: Casual dress code, free fruit, and opportunities for career growth.
- Why this job: Make a real impact in national security while developing your tech skills.
- Qualifications: IT qualification or a year of experience in a similar support role required.
The predicted salary is between 31000 - 33000 £ per year.
About Penten Amio
Penten Amio is a leading provider of advanced digital security solutions that power national security and resilience across the UK, Australia and our allies.
Focused on solving complex digital challenges that others avoid, we embrace the impossible to deliver transformative technologies that protect those who protect us.
Location
Tewkesbury (On-Site)
Salary
£31,000 - £33,000
Clearance Required
Penten Amio is a leading provider of advanced digital security solutions that power national security and resilience across the UK, Australia and our allies.
Focused on solving complex digital challenges that others avoid, we embrace the impossible to deliver transformative technologies that protect those who protect us.
Across the UK and Australia, Penten Amio combines a legacy of knowledge and proven delivery across secure mobility and AI-driven deception technologies.
Our work spans Government and Defence markets across civil and military applications, powering intelligent advantage on a global scale.
- Typical Activities
- Respond to incoming issues, queries, and service requests via email, phone, and ticketing systems
- Perform advanced troubleshooting and root cause analysis for end-user incidents
- Support hardware provisioning and system setup activities
- Support and participate in Major Incident and Problem Management processes
- Create and maintain process documentation, user guides, and technical knowledge articles
- Deliver training and onboarding support to service desk analysts
- Collaborate with technical teams to ensure timely resolution of incidents and problems
- Contribute to inter-team knowledge sharing and workload management
- Support communication of service or customer-impacting issues to management
- Champion service quality and continuous improvement initiatives
What We're Looking For
- Strong technical troubleshooting and analytical skills
- Proven experience supporting Windows and Linux desktop environments
- Understanding of IT networks and infrastructure fundamentals
- Working knowledge of ITIL principles and processes
- Experience using ITSM tools such as Freshdesk, Jira or Service Now
- Proficiency with Microsoft Office and collaboration tools (e. g., Confluence, Share Point)
- Excellent verbal and written communication skills
- Strong customer service orientation and ability to stay calm under pressure
- Self-motivated and capable of working independently or within a multi-disciplinary team
- Structured and methodical approach to problem solving and task management
Desirable
- Experience supporting secure communications environments
- Exposure to Apple mobile device management platforms
- Understanding of Wi‑Fi network configuration and troubleshooting
- Unix/Linux administration experience
- Prior service desk or technical support experience in government or defence environments
Why Work at Penten Amio?
- Life Insurance - X4 Salary
- Private Health Scheme
- EV Salary Sacrifice scheme
- Salary Sacrifice Company Pension, matched up to 10%
- 25 Days Holiday + Bank/Public Holidays
- Enhanced Maternity & Paternity leave
- Additional perks
- Free on-site parking
- Casual dress code
- Free fruit in the office
Qualifications & Eligibility
- Hold a relevant IT qualification or have a years' experience in a similar support role; and,
- Be a British citizen; and
- Hold or be eligible for UK National Security Vetting (NSV) - DV level clearance.
Penten Amio is committed to providing equality of opportunity for all.
We aim to ensure our workplaces are free from discrimination and that our current and future colleagues are treated fairly and with dignity and respect.
Please inform us of any reasonable adjustments that we may need to make.
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Service Desk Analyst in Tewkesbury employer: PentenAmio
PentenAmio is an exceptional employer located in Tewkesbury, offering a collaborative and supportive team environment where you can thrive as an Infrastructure Engineer. With a focus on employee growth, we provide comprehensive benefits such as life insurance, a pension scheme, and enhanced leave, ensuring that our team members are well taken care of while tackling meaningful challenges that contribute to national security.
