At a Glance
- Tasks: Respond to tech issues, troubleshoot, and support hardware setups in a dynamic environment.
- Company: Join PentenAmio, a leader in digital security solutions for national resilience.
- Benefits: Enjoy competitive salary, private health scheme, generous holiday, and more perks.
- Other info: Casual dress code, free fruit, and opportunities for career growth.
- Why this job: Make a real impact in national security while developing your tech skills.
- Qualifications: IT qualification or a year of experience in a similar support role required.
The predicted salary is between 31000 - 33000 £ per year.
About Penten Amio
Penten Amio is a leading provider of advanced digital security solutions that power national security and resilience across the UK, Australia and our allies.
Focused on solving complex digital challenges that others avoid, we embrace the impossible to deliver transformative technologies that protect those who protect us.
Location
Tewkesbury (On-Site)
Salary
£31,000 - £33,000
Clearance Required
Penten Amio is a leading provider of advanced digital security solutions that power national security and resilience across the UK, Australia and our allies.
Focused on solving complex digital challenges that others avoid, we embrace the impossible to deliver transformative technologies that protect those who protect us.
Across the UK and Australia, Penten Amio combines a legacy of knowledge and proven delivery across secure mobility and AI-driven deception technologies.
Our work spans Government and Defence markets across civil and military applications, powering intelligent advantage on a global scale.
- Typical Activities
- Respond to incoming issues, queries, and service requests via email, phone, and ticketing systems
- Perform advanced troubleshooting and root cause analysis for end-user incidents
- Support hardware provisioning and system setup activities
- Support and participate in Major Incident and Problem Management processes
- Create and maintain process documentation, user guides, and technical knowledge articles
- Deliver training and onboarding support to service desk analysts
- Collaborate with technical teams to ensure timely resolution of incidents and problems
- Contribute to inter-team knowledge sharing and workload management
- Support communication of service or customer-impacting issues to management
- Champion service quality and continuous improvement initiatives
What We're Looking For
- Strong technical troubleshooting and analytical skills
- Proven experience supporting Windows and Linux desktop environments
- Understanding of IT networks and infrastructure fundamentals
- Working knowledge of ITIL principles and processes
- Experience using ITSM tools such as Freshdesk, Jira or Service Now
- Proficiency with Microsoft Office and collaboration tools (e. g., Confluence, Share Point)
- Excellent verbal and written communication skills
- Strong customer service orientation and ability to stay calm under pressure
- Self-motivated and capable of working independently or within a multi-disciplinary team
- Structured and methodical approach to problem solving and task management
Desirable
- Experience supporting secure communications environments
- Exposure to Apple mobile device management platforms
- Understanding of Wi‑Fi network configuration and troubleshooting
- Unix/Linux administration experience
- Prior service desk or technical support experience in government or defence environments
Why Work at Penten Amio?
- Life Insurance - X4 Salary
- Private Health Scheme
- EV Salary Sacrifice scheme
- Salary Sacrifice Company Pension, matched up to 10%
- 25 Days Holiday + Bank/Public Holidays
- Enhanced Maternity & Paternity leave
- Additional perks
- Free on-site parking
- Casual dress code
- Free fruit in the office
Qualifications & Eligibility
- Hold a relevant IT qualification or have a years' experience in a similar support role; and,
- Be a British citizen; and
- Hold or be eligible for UK National Security Vetting (NSV) - DV level clearance.
Penten Amio is committed to providing equality of opportunity for all.
We aim to ensure our workplaces are free from discrimination and that our current and future colleagues are treated fairly and with dignity and respect.
Please inform us of any reasonable adjustments that we may need to make.
Service Desk Analyst in Tewkesbury employer: PentenAmio
PentenAmio is an exceptional employer located in Tewkesbury, offering a collaborative and supportive team environment where you can thrive as an Infrastructure Engineer. With a focus on employee growth, we provide comprehensive benefits such as life insurance, a pension scheme, and enhanced leave, ensuring that our team members are well taken care of while tackling meaningful challenges that contribute to national security.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst in Tewkesbury
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what PentenAmio values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges PentenAmio might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at PentenAmio!
✨Direct Apply to PentenAmio
Let's not forget to apply directly through the PentenAmio website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Analyst in Tewkesbury
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at PentenAmio.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at PentenAmio. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at PentenAmio
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
