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For Companies At a Glance
- Tasks: Support and maintain IT infrastructure while ensuring security and efficiency.
- Company: Join PentenAmio, a leader in digital security solutions.
- Benefits: Enjoy life insurance, flexible hours, private health scheme, and 25 days holiday.
- Why this job: Make a real impact in national security with cutting-edge technology.
- Qualifications: 1+ years in IT support and relevant qualifications required.
- Other info: Hybrid work model with opportunities for innovation and growth.
The predicted salary is between 30000 - 42000 £ per year.
PentenAmio is a leading provider of advanced digital security solutions that power national security and resilience across the UK, Australia and our allies. Focused on solving complex digital challenges that others avoid, we embrace the impossible to deliver transformative technologies that protect those who protect us.
Across the UK and Australia, PentenAmio combines a legacy of knowledge and proven delivery across secure mobility and AI-driven deception technologies. Our work spans Government and Defence markets across civil and military applications, powering intelligent advantage on a global scale.
Typical Activities
- Working in collaboration with internal stakeholders across Corporate Services, Delivery, and Security Operations, the IT Support Engineer will ensure the stability, security, and efficiency of PentenAmio's IT infrastructure.
- Monitor, maintain and update IT infrastructure and security systems, producing relevant reports and taking corrective action when necessary.
- Administer and maintain Active Directory, Exchange, Office 365, user accounts, and profiles.
- Manage and support network components including switches, routers, firewalls, and wireless systems.
- Build and configure computers, install and update network and software applications.
- Provide end-user support, including troubleshooting for PCs, servers, LAN, Wi-Fi, and VoIP systems.
- Oversee and support 3rd party systems to ensure service continuity.
- Review and maintain up-to-date technical documentation and asset management records.
- Implement and maintain IT security controls in line with company policies.
- Provide ongoing feedback and updates on IT performance and incidents through the Service Desk.
What we're looking for
- Proven experience supporting Microsoft environments, including Active Directory, Exchange, Office 365, and Windows Desktop.
- Strong understanding of networking concepts (switching, routing, firewalls, TCP/IP, VPN/VLAN, load balancing, IP addressing).
- Experience using network analysis and debugging tools (e.g. Wireshark).
- Familiarity with enterprise wireless network management.
- Knowledge of IT security principles and experience in secure IT environments.
- Experience with Linux server environments and virtualisation technologies (Hyper-V, Proxmox, VMware).
- Experience supporting IP Telephony Systems.
- Knowledge of ITSM tools and processes.
- Scripting skills in PowerShell, Bash or similar.
- Excellent communication and problem-solving skills, with a strong customer focus.
- Experience with Remote Desktop Services (RDS) and application proxies.
- Familiarity with asset management and documentation best practices.
- Exposure to automation or DevOps tools and practices.
- Ability to contribute to innovation and continuous improvement initiatives.
Why Work at PentenAmio?
At PentenAmio, we value our employees and offer a comprehensive benefits package, including:
- Life Insurance - X4 Salary
- 2:30pm finish on Fridays
- Option to work 9-day-fortnight
- Private Health Scheme
- EV Salary Sacrifice scheme
- Salary Sacrifice Company Pension, matched up to 10%
- 25 Days Holiday + Bank/Public Holidays
- Enhanced Maternity & Paternity leave
- Free on-site parking
- Casual dress code
- Free fruit in the office
Qualifications & Eligibility
To Be Eligible For This Position You Must:
- Hold relevant IT qualifications or have a minimum of 1 years' experience in a similar technical support role;
- Be a British citizen;
- Hold or be eligible for UK National Security Vetting (NSV) - DV level clearance.
PentenAmio is committed to providing equality of opportunity for all. We aim to ensure our workplaces are free from discrimination and that our current and future colleagues are treated fairly and with dignity and respect. Please inform us of any reasonable adjustments that we may need to make.
IT Support Engineer in Tewkesbury employer: PentenAmio
Contact Detail:
PentenAmio Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Tewkesbury
✨Tip Number 1
Network, network, network! Reach out to folks in the industry, especially those at PentenAmio. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your skills! If you’ve got experience with Microsoft environments or networking concepts, make sure to highlight these in conversations. Practical examples of your problem-solving abilities can really impress.
✨Tip Number 3
Don’t be shy about asking questions during interviews. It shows your interest and helps you gauge if PentenAmio is the right fit for you. Plus, it’s a great way to demonstrate your communication skills!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll get access to all the latest job openings and updates directly from us.
We think you need these skills to ace IT Support Engineer in Tewkesbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft environments and networking concepts. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to PentenAmio’s mission. Keep it concise but impactful – we love a good story!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical challenges in the past. We’re looking for those excellent communication and problem-solving skills, so let us know how you’ve made a difference in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining the PentenAmio team!
How to prepare for a job interview at PentenAmio
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft environments, especially Active Directory, Exchange, and Office 365. Be ready to discuss your experience with networking concepts and tools like Wireshark, as these are crucial for the IT Support Engineer role.
✨Showcase Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Highlight your troubleshooting process for PCs, servers, and network components, as well as any experience with VoIP systems. This will demonstrate your hands-on expertise.
✨Communicate Clearly
Since excellent communication is key for this role, practice explaining complex technical concepts in simple terms. You might be asked to describe how you would support end-users or collaborate with internal stakeholders, so clarity is essential.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your ability to handle real-world IT challenges. Think about situations where you've had to implement security controls or maintain documentation, and be prepared to discuss your approach and the outcomes.
