At a Glance
- Tasks: Support and enhance critical infrastructure while troubleshooting incidents and implementing automation.
- Company: PentenAmio, a leader in digital security solutions for national resilience.
- Benefits: Life insurance, private health scheme, generous holiday, and casual dress code.
- Other info: Dynamic work environment with opportunities for professional growth and development.
- Why this job: Join a team solving complex challenges and making a real impact on national security.
- Qualifications: Experience in IT operations, scripting skills, and understanding of secure protocols.
The predicted salary is between 60000 - 80000 £ per year.
PentenAmio is a leading provider of advanced digital security solutions that power national security and resilience across the UK, Australia and our allies. Focused on solving complex digital challenges that others avoid, we embrace the impossible to deliver transformative technologies that protect those who protect us. Across the UK and Australia, PentenAmio combines a legacy of knowledge and proven delivery across secure mobility and AI-driven deception technologies. Our work spans Government and Defence markets across civil and military applications, powering intelligent advantage on a global scale.
Typical Activities
- Working in collaboration with internal stakeholders across Engineering, Service Desk and Delivery teams, the Service Operations Engineer will support, monitor and enhance critical infrastructure and services.
- Monitor production infrastructure to ensure performance and availability.
- Troubleshoot incidents, identify root causes, and implement fixes.
- Respond to security alerts, system events and operational incidents.
- Support infrastructure builds, testing and deployment of new technologies.
- Implement automation using scripting and deployment tools.
- Manage patching, changes and deployments with minimal disruption.
- Provide hardware support and liaise with vendors for fault resolution.
- Act as an escalation point for complex service issues.
- Contribute to documentation, knowledge sharing and process improvement.
- Support project delivery and ongoing service improvement initiatives.
What We're Looking For
- Experience in a busy IT or service operations environment.
- Understanding of secure protocols (IPsec, SSH, TLS).
- Troubleshooting and root cause analysis skills.
- Experience with containerised environments (e.g. Docker).
- Scripting ability (Python, Bash or similar).
- Knowledge of monitoring and security tooling.
- Strong communication and teamwork skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience with SIEM tools (e.g. Splunk).
- Familiarity with VMware, Veeam or virtualisation platforms.
- Knowledge of Ansible, CI/CD or automation tooling.
- Experience with VoIP / SIP technologies.
- Understanding of cryptographic systems.
Why Work at PentenAmio?
At PentenAmio, we value our employees and offer a comprehensive benefits package, including:
- Life Insurance - X4 Salary.
- Private Health Scheme.
- EV Salary Sacrifice scheme.
- Salary Sacrifice Company Pension, matched up to 10%.
- 25 Days Holiday + Bank/Public Holidays.
- Enhanced Maternity & Paternity leave.
- Free on-site parking.
- Casual dress code.
- Free fruit in the office.
Qualifications & Eligibility
To be eligible for this position you must:
- Have relevant experience in IT, Networking or Infrastructure Engineering; and,
- Be a British citizen; and
- Hold or be eligible for UK National Security Vetting (NSV) - DV level clearance.
PentenAmio is committed to providing equality of opportunity for all. We aim to ensure our workplaces are free from discrimination and that our current and future colleagues are treated fairly and with dignity and respect. Please inform us of any reasonable adjustments that we may need to make.
IT Service Operations Engineer in Tewkesbury employer: PentenAmio
PentenAmio is an exceptional employer that prioritises the well-being and growth of its employees, offering a comprehensive benefits package including life insurance, private health schemes, and generous holiday allowances. With a collaborative work culture that encourages innovation and teamwork, employees have ample opportunities for professional development in a dynamic environment focused on national security and advanced digital solutions. Located in the UK, PentenAmio fosters a supportive atmosphere where every team member can contribute to meaningful projects that protect those who protect us.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Operations Engineer in Tewkesbury
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what PentenAmio values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges PentenAmio might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at PentenAmio!
✨Direct Apply to PentenAmio
Let's not forget to apply directly through the PentenAmio website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Operations Engineer in Tewkesbury
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at PentenAmio.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at PentenAmio. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at PentenAmio
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
